Tour Guide - University of Kansas

About the Project

Kansas Athletics and Legends, a global premium experiences company, have announced a comprehensive, long-term partnership focused on reimagining the fan experience as part of the expansive renovation of iconic Allen Fieldhouse and the transformation of David Booth Kansas Memorial Stadium. Allen Fieldhouse, the premier venue in college basketball, will soon undergo a series of renovations that will include upgraded fan experience amenities and reimagined and expanded premium hospitality spaces. David Booth Kansas Memorial Stadium is part of a transformational multi-use development project to create a north gateway entrance to the University of Kansas campus. As part of the overarching agreement, Legends will work in partnership with Kansas Athletics to optimize revenue generation and curate experiences for all Jayhawk fans. With a data-driven approach, Legends will oversee premium product development, pricing, and sales as part of the projects, as well as manage overall premium seating, ticket sales, annual fund donations, marketing strategy, and business intelligence for all ticketed sporting events.

About the Role

To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department. The role of a Tour Guide staff member is to effectively give information about the venue in an entertaining, engaging and informative way.

Responsibilities

• Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
• Greet guests as they enter assigned areas.
• Facilitate a group getting through the stadium in a safe and effective way.
• Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.
• Maintain a professional image and pleasant demeanor at all time.
• Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience.
• Create and prepare specified tour material as needed.
• Work with fellow team members to keep tour route monitored in an effective manner.
• Ensure safety of our guests while waiting, on tour or in assigned areas.

Qualifications

• Have relevant customer service experience.
• Must have excellent interpersonal skills.
• Ability to demonstrate a positive and team-oriented attitude.
• Must be comfortable serving visitors of all backgrounds and age.
• Must be willing to be flexible with their schedule and daily assignments.
• Ability to stand for long periods of time and walk long distances.
• Non-traditional hours (Nights, Weekends & Holidays as necessary).

Compensation

$15.00 Per hour

Working Conditions

Location: On Site – Kansas University

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.