Director of Campus Visits

About the role

The Director of Campus Visits leads the planning and execution of on-campus visit programs and collaborates across university departments to ensure a seamless, engaging, and memorable visitor experience.

Responsibilities

• Plans and executes on-campus visit programs on behalf of Undergraduate and Graduate Admissions.
• Oversees visitor experience from arrival to departure, consistently meeting established benchmarks for excellence and identifying opportunities for continuous improvements.
• Plans and executes event logistics and communication.
• Oversees daily tour operations.
• Safeguards all visitors receive personalized attention and that their visit reflects the welcoming nature and Christian ethos of the university.
• Oversees the coordination of logistics such as space reservations, catering, itinerary, staff needs, housing, guest speakers, and technology needs.
• Addresses and resolves challenges that arise during campus visits in a professional and solution-oriented manner.
• Selects student team members who exemplify the character, heart, attributes, and values of PBA students.
• Creates and nurtures leadership among the staff and student tour guides that fosters excellence and continuity in the tour experience from year to year.
• Develops and trains a student team that represents PBA and executes visit events with excellence.
• Selects, trains, schedules, supervises, and evaluates event staff members.
• Ensures the University’s programs, systems, and processes are accurately and professionally represented.
• Utilizes campus systems (CRM, Calendaring system) to schedule events and ensures they are open for registrations.
• Ensures the PBA website accurately reflects upcoming campus visit opportunities at least six months in advance.
• Pursues ongoing professional development to maintain knowledge and awareness of Admissions issues and trends, particularly those related to recruitment and campus visit programs.
• Attends and participates in university-wide meetings, retreats, and committees.

Qualifications

• Educational Requirement: Bachelor’s degree in Marketing, Communications, Public Relations, or a related field required; Master’s degree preferred, or equivalent experience.
• Experience: 3+ years of experience in higher education, marketing, admissions, service oriented, or hospitality related fields.
• Essential Competencies: Customer Service Orientation, Professionalism, Christ-first Faith, Attention to Detail, Conflict Management, Continuous Improvement, Develops Others, Effective Communication, Establishes Trust, Leadership/Influence, Strong Supervisory Skills, Project and Time Management, Results Orientation & Accountability, Teamwork & Collaboration.
• Additional Requirements: Ability to work non-routine hours during certain times of the year, Ability to traverse campus and stairs, Ability to lift/move objects up to 25 pounds.