Tour Guide Team

Responsibilities

• Speak in front of at least 40 guests and effectively deliver messages through verbal and non-verbal methods.
• Effectively communicate with people of all backgrounds and ages.
• Give 60-80 minutes tours following established procedures.
• Answering guest questions, giving directions, greeting warmly while following Ruby Falls' service guidelines.
• Load the tour and operate the elevator, as assigned, between tours.
• Effectively communicate with Admissions team, maintenance, and management regarding areas of concern.
• Be aware of emergency procedures and respond appropriately in the event of an incident/accident.
• Help maintain cleanliness of facilities.
• Remain upbeat and positive.
• Provide friendly customer service which meets the company's expectations.
• Conduct restroom and café checks as needed.

Qualifications

• Previous experience in customer-facing role is preferred but not required.
• Must be at least 16 years old.
• Must be available to work weekends and holidays.
• Must be able to speak and communicate effectively with customers and coworkers.
• Willingness to learn about cave geology, history, and safety procedures.
• Ability to read, interpret, and respond to necessary documents.
• Ability to work with minimum amount of supervision.