Tour Guide

About the role

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We are seeking Sales Tour Guides who have the desire to sell dreams and live one too. In this position you will meet face-to-face with customers that are brought in by our Marketing Department — there is no cold-calling or out-of-pocket expense required. We are looking for career-minded, diverse professionals who share our propensity to achieve realistic goals while demonstrating a positive attitude in a high-energy environment. This role must establish commonality and build rapport with prospective and/or current owners as well as articulate the benefits of vacationing with Travel + Leisure.

Responsibilities

• Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts.
• Find commonality with prospective and/or current owners.
• Communicate the benefits of traveling with Travel + Leisure.
• Support sales through establishing rapport, listening, and sharing the benefit of our product.
• Work with leads that are prequalified and provided by the company.
• Effectively present and deliver the Tour Guide presentation in accordance with all company policies, compliance standards, and regulatory requirements while maintaining minimum performance.
• Attend all scheduled training sessions and department meetings.
• Keep current on Tour Guide information and materials, industry trends, and set and review performance goals weekly, monthly, and annually.
• Articulate the benefits of vacationing with Travel + Leisure and link product benefits to the customer’s vacation goals.
• Demonstrate and maintain a positive and professional attitude in a high-energy environment.

Requirements

• Ability to obtain a California Real Estate License within 6 months of hire.
• Self-motivated, disciplined, and professional.
• Active listening skills.
• Ability to consistently achieve minimum production standards.
• Ability to perform general computer skills and work with tablets/smart devices.
• Ability to communicate clearly and concisely (verbal and written).
• Ability to be a team player and work in a team environment within a shared space.
• Ability to overcome objections and perform within a short, luxury sales cycle.
• High school diploma or equivalent required.

Training & Development

At Travel + Leisure our success is dependent on your success, and we go the extra mile to ensure you are prepared to be successful for the long term. All newly hired Tour Ambassadors must successfully complete a training module that is the most respected in the industry. Your training does not stop there — we have ongoing training at each location to ensure your success.

Compensation

The target annual compensation for this role is $70,000, comprised of $19.00 hourly plus per-transaction payouts and opportunity for a monthly transaction bonus. Top performers may earn up to $200,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be affected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location.

During the initial training period, the hourly wage is $19.00 plus commissions and bonuses. After the initial training period, the compensation is the state’s minimum wage per hour, plus commissions and bonuses.

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. (Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.)

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day — paid time to volunteer at an approved organization of your choice
• 401(k) with employer match (subject to eligibility requirements, including tenure — speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position: paid time off, parental leave, and holidays (speak to your recruiter for additional information)

Culture & Values

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.