Tour Guide
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented or summarized away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "We are an equal opportunity employer..." etc. Also remove "How You'll Be Rewarded:" maybe that's benefits. Also "Compensation" appears twice; we need to include Pay section if posting actually states them. It does: Hourly Rate: $16.90 per hour (Non-Exempt) etc. Also mentions target annual compensation $70k, top performers may earn up to $200k+. So we have Pay info. Benefits: list of benefits provided. Schedule: not explicitly stated; maybe not. So we should not create Schedule section unless posting states it. No schedule info given. So omit Schedule.
We need sections: About the role (maybe a brief overview), Responsibilities (How You'll Shine + Compliance Requirements?), Requirements (What You'll Bring), Qualifications (maybe Training & Career Path?), Skills (maybe not separate), Benefits, Pay.
We must not create sections with filler. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information. Let's extract.
First paragraph: "We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide."
That's about the company; could be About the role? Actually About the role could be description of role. But we have a separate "Tour Guide" description: "The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role."
That's good for About the role.
Then "How You'll Shine" list of duties: bullet points.
Then "Compliance Requirements" list of prohibitions.
Then "What You'll Bring" list of qualifications/requirements.
Then "Training & Career Path" description.
Then "Compensation" details.
Then "How You'll Be Rewarded:" benefits list.
Then other paragraphs about culture etc maybe not needed? They might be considered About the role? But we already have About the role. The culture paragraphs could be considered part of About the role or maybe separate but we don't have a heading for culture. We could include them in About the role as prose.
We must not include EEO boilerplate etc. Remove "We are an equal opportunity employer..." and accommodation request.
Also remove duplicated lines: there is a repeated "Compensation" heading later; we need to avoid duplication.
We need to output only HTML fragment.
Let's craft sections:
About the role
... (company description + role description)
Responsibilities
- Welcome guests and owners with a warm, professional, and hospitality-focused experience.
- Verify guest identities and confirm scheduled presentation appointments.
- Maintain accurate guest information and records within the CRM system.
- Prepare presentation areas, including audio/visual equipment and presentation materials.
- Provide general information regarding resort amenities, services, and local attractions.
- Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
- Complete administrative tasks, required documentation, compliance training, and team meetings.
- Support daily operations and perform additional responsibilities as assigned.
Maybe also include compliance requirements as part of Responsibilities? Could be separate but we don't have a heading for Compliance. Could embed within Responsibilities as bullet points? But they are prohibitions; still responsibilities? Might be better to include as part of Responsibilities as separate bullet list under a subheading? But we only allowed headings from list; we could add a Compliance Requirements
but not in allowed list? The allowed list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Compliance Requirements not listed; we should not create a heading not in list. So we need to fold compliance info into existing allowed sections. Could put under Responsibilities as bullet points (they are duties/restrictions). Or under Requirements? Probably Responsibilities is fine.
Thus add bullet points for compliance under Responsibilities.
Next section: Requirements
maybe for education/license etc. Or Qualifications
. The posting has "What You'll Bring" which includes HS diploma, willingness to obtain license, experience preferred, computer skills, professional presence. That's qualifications. Could map to Requirements or Qualifications. We need to decide. Since we have both Requirements and Qualifications allowed, we can split: Requirements: HS diploma or equivalent, willingness to obtain CA Real Estate License within six months, etc. Qualifications: customer service/hospitality experience preferred, experience using computers/tablets/digital apps, professional presence. But we must not invent. Let's just use Requirements for the mandatory items, and Qualifications for preferred.
Thus:
Requirements
- High School Diploma or equivalent required.
- Willingness and ability to obtain a California Real Estate License within six months of hire.
Qualifications
- Customer service, hospitality, retail, or other guest-facing experience preferred.
- Experience using computers, tablets, and digital business applications.
- Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.
- Unless there is a legal requirement, experience will be accepted for the education requirement.
Note: The last bullet about experience accepted for education requirement is from posting; include.
Next: Training & Career Path
maybe could be under Qualifications? But we have no heading for Training & Career Path. Could fold into Qualifications or Requirements? Probably better to include as a separate section? Not allowed headings. Could put under Qualifications as prose? But we need to preserve all substantive info. Could add a under Qualifications describing training and career path. However Qualifications heading expects list; but we can still have
after list? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have both list and prose under same heading. So we can keep Qualifications heading with list of qualifications and then a
for training & career path.
Similarly, Benefits: we have list.
Pay: we have details.
Let's craft Benefits heading with list.
Benefits list from posting: Medical, Dental, Vision, Flexible spending accounts, Life and accident coverage, Disability, Wish day paid time to volunteer at an approved organization of your choice, 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information), Legal and identity theft plan, Voluntary income protection benefits, Wellness program (subject to provider availability), Employee Assistance Program, Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information). Also note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
We need to preserve all. We'll output as
- items.
Pay section: include hourly rate, non-exempt, flat-rate booking verification bonuses and administrative incentives, target annual compensation $70k comprised of $16.90 hourly plus per transaction payouts and opportunity for a monthly transaction bonus, top performers may earn up to $200k+, actual compensation may be affected by factors.
We'll put as
prose.
Now About the role: combine company description and role description.
Let's write About the role prose: combine first paragraph and Tour Guide description.
We must not repeat job title as heading. So About the role heading is fine.
Now ensure we removed boilerplate: equal opportunity employer, accommodation request, also "We Put the World on Vacation Travel + Leisure Co." maybe duplicated? Actually the posting starts with "We Put the World on Vacation Travel + Leisure Co. is the world’s leading..." That's fine.
Also remove "How You'll Be Rewarded:" heading; we will use Benefits heading.
Also remove "Compensation" duplicated lines; we will have one Pay section.
Also remove "Where Memories Start with You" etc? That's culture; could be part of About the role? Might be considered extra but we can include as prose under About the role to preserve all substantive info. It's not boilerplate; it's about culture. So we can include.
Thus About the role will have multiple paragraphs.
Now produce HTML.
Check for any duplicated content: we must not repeat same info multiple times. We'll be careful.
Let's draft.
About the role:
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role.
Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
That's fine.
Responsibilities: include How You'll Shine bullets plus compliance bullets.
Let's list:
- Welcome guests and owners with a warm, professional, and hospitality-focused experience.
- Verify guest identities and confirm scheduled presentation appointments.
- Maintain accurate guest information and records within the CRM system.
- Prepare presentation areas, including audio/visual equipment and presentation materials.
- Provide general information regarding resort amenities, services, and local attractions.
- Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
- Complete administrative tasks, required documentation, compliance training, and team meetings.
- Support daily operations and perform additional responsibilities as assigned.
- To comply with California Department of Real Estate (DRE) regulations, associates in this role may not:
* Discuss pricing, financing options, maintenance fees, investment values, or other sales-related information.
* Explain or interpret contracts or legal documents.
* Answer detailed questions regarding property availability, inventory, or unit values.
* Encourage, influence, or participate in purchasing decisions
for prose. We need to preserve all substantive information. Let's extract. First paragraph: "We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide." That's about the company; could be About the role? Actually About the role could be description of role. But we have a separate "Tour Guide" description: "The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role." That's good for About the role. Then "How You'll Shine" list of duties: bullet points. Then "Compliance Requirements" list of prohibitions. Then "What You'll Bring" list of qualifications/requirements. Then "Training & Career Path" description. Then "Compensation" details. Then "How You'll Be Rewarded:" benefits list. Then other paragraphs about culture etc maybe not needed? They might be considered About the role? But we already have About the role. The culture paragraphs could be considered part of About the role or maybe separate but we don't have a heading for culture. We could include them in About the role as prose. We must not include EEO boilerplate etc. Remove "We are an equal opportunity employer..." and accommodation request. Also remove duplicated lines: there is a repeated "Compensation" heading later; we need to avoid duplication. We need to output only HTML fragment. Let's craft sections:
About the role
... (company description + role description)
Responsibilities
- Welcome guests and owners with a warm, professional, and hospitality-focused experience.
- Verify guest identities and confirm scheduled presentation appointments.
- Maintain accurate guest information and records within the CRM system.
- Prepare presentation areas, including audio/visual equipment and presentation materials.
- Provide general information regarding resort amenities, services, and local attractions.
- Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
- Complete administrative tasks, required documentation, compliance training, and team meetings.
- Support daily operations and perform additional responsibilities as assigned.
Compliance Requirements
but not in allowed list? The allowed list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Compliance Requirements not listed; we should not create a heading not in list. So we need to fold compliance info into existing allowed sections. Could put under Responsibilities as bullet points (they are duties/restrictions). Or under Requirements? Probably Responsibilities is fine. Thus add bullet points for compliance under Responsibilities. Next section:Requirements
maybe for education/license etc. OrQualifications
. The posting has "What You'll Bring" which includes HS diploma, willingness to obtain license, experience preferred, computer skills, professional presence. That's qualifications. Could map to Requirements or Qualifications. We need to decide. Since we have both Requirements and Qualifications allowed, we can split: Requirements: HS diploma or equivalent, willingness to obtain CA Real Estate License within six months, etc. Qualifications: customer service/hospitality experience preferred, experience using computers/tablets/digital apps, professional presence. But we must not invent. Let's just use Requirements for the mandatory items, and Qualifications for preferred. Thus:Requirements
- High School Diploma or equivalent required.
- Willingness and ability to obtain a California Real Estate License within six months of hire.
Qualifications
- Customer service, hospitality, retail, or other guest-facing experience preferred.
- Experience using computers, tablets, and digital business applications.
- Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.
- Unless there is a legal requirement, experience will be accepted for the education requirement.
Training & Career Path
maybe could be under Qualifications? But we have no heading for Training & Career Path. Could fold into Qualifications or Requirements? Probably better to include as a separate section? Not allowed headings. Could put under Qualifications as prose? But we need to preserve all substantive info. Could add aunder Qualifications describing training and career path. However Qualifications heading expects list; but we can still have
after list? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have both list and prose under same heading. So we can keep Qualifications heading with list of qualifications and then a
for training & career path. Similarly, Benefits: we have list. Pay: we have details. Let's craft Benefits heading with list. Benefits list from posting: Medical, Dental, Vision, Flexible spending accounts, Life and accident coverage, Disability, Wish day paid time to volunteer at an approved organization of your choice, 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information), Legal and identity theft plan, Voluntary income protection benefits, Wellness program (subject to provider availability), Employee Assistance Program, Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information). Also note: Temporary and/or seasonal associates are ineligible for Paid Time Off. We need to preserve all. We'll output as
- items.
Pay section: include hourly rate, non-exempt, flat-rate booking verification bonuses and administrative incentives, target annual compensation $70k comprised of $16.90 hourly plus per transaction payouts and opportunity for a monthly transaction bonus, top performers may earn up to $200k+, actual compensation may be affected by factors.
We'll put as
prose. Now About the role: combine company description and role description. Let's write About the role prose: combine first paragraph and Tour Guide description. We must not repeat job title as heading. So About the role heading is fine. Now ensure we removed boilerplate: equal opportunity employer, accommodation request, also "We Put the World on Vacation Travel + Leisure Co." maybe duplicated? Actually the posting starts with "We Put the World on Vacation Travel + Leisure Co. is the world’s leading..." That's fine. Also remove "How You'll Be Rewarded:" heading; we will use Benefits heading. Also remove "Compensation" duplicated lines; we will have one Pay section. Also remove "Where Memories Start with You" etc? That's culture; could be part of About the role? Might be considered extra but we can include as prose under About the role to preserve all substantive info. It's not boilerplate; it's about culture. So we can include. Thus About the role will have multiple paragraphs. Now produce HTML. Check for any duplicated content: we must not repeat same info multiple times. We'll be careful. Let's draft. About the role:
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role.
Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
That's fine. Responsibilities: include How You'll Shine bullets plus compliance bullets. Let's list: - Welcome guests and owners with a warm, professional, and hospitality-focused experience. - Verify guest identities and confirm scheduled presentation appointments. - Maintain accurate guest information and records within the CRM system. - Prepare presentation areas, including audio/visual equipment and presentation materials. - Provide general information regarding resort amenities, services, and local attractions. - Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations. - Complete administrative tasks, required documentation, compliance training, and team meetings. - Support daily operations and perform additional responsibilities as assigned. - To comply with California Department of Real Estate (DRE) regulations, associates in this role may not: * Discuss pricing, financing options, maintenance fees, investment values, or other sales-related information. * Explain or interpret contracts or legal documents. * Answer detailed questions regarding property availability, inventory, or unit values. * Encourage, influence, or participate in purchasing decisions
- items.
Pay section: include hourly rate, non-exempt, flat-rate booking verification bonuses and administrative incentives, target annual compensation $70k comprised of $16.90 hourly plus per transaction payouts and opportunity for a monthly transaction bonus, top performers may earn up to $200k+, actual compensation may be affected by factors.
We'll put as