Tour Guide

Position Summary

The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions.

Duties and Responsibilities

• Proactively greet guest, groups of guests, and schools within earshot with a warm welcome
• Communicate ticket prices accurately
• Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors
• Ensure group leaders are guided efficiently
• Document group and school group's activities in numerical order on the check off sheet
• Command attention and take the lead with group leaders and teachers
• Explain and start exhibits as needed
• Ensure exhibits are clean and working
• Report to management in the instance an exhibit is having an issue
• Obtain and share accurate farm knowledge with guests and co-workers
• Complete daily operational checklist in area of responsibility
• Complete daily cleaning checklist in area of responsibility
• Solve problems as they occur
• Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience
• Professionally, politely, and positively communicate to guests and co-workers
• Manage time effectively and adapt quickly to changing priorities
• Follow written and verbal instructions from company operating procedures and/or management
• Stay organized in manner, with materials, and company property
• Stay in constant communication with other departments informing them of guests' activities and their desires
• Multitask and anticipate the needs of guests
• Communicate departmental improvement ideas to management
• Find projects to work on during idle times
• All other duties as assigned

Position Requirements

• Effective listening and communication skills
• Have a keen eye for detail
• Demonstrated integrity and ethical standards
• Moderate technical expertise and knowledge of company products and equipment
• Problem solving abilities
• Comfortable with a fast-paced environment
• Professional, outgoing, and polite demeanor and appearance
• Able to handle a moderate activity level and maneuver quickly
• Manages time effectively and adapts quickly to changing priorities
• Must be comfortable with heights
• Able to multitask
• Able to perform basic math problems
• Team player who works productively with wide ranges of people
• Able to think and work independently with some directions
• Capable of following written instructions and documented procedures
• Good organizational skills
• Complete projects in a timely manner with no procrastination
• Flexible availability