Tory Burch Manager Engineering, Retail Applications

About the role

We are seeking a hands-on engineering manager who loves making stores run flawlessly. This role is tailored for someone who can turn business needs into reliable, observable software and smooth store operations.

Responsibilities

• Own store technology delivery & operations.
  • Lead feature development and on-call for POS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability.
  • Launch & scale new stores and relocations.
    • Partner with Retail Ops to stage POS devices, payment terminals, and clienteling iPads for new store openings; ensure configuration, integrations, security, and acceptance tests are complete before doors open.
  • Integrate payments & clienteling.
    • Work with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements.
  • Enable omnichannel store experiences.
    • Cookordinate with OMS and eCommerce teams to support BOPIS, ship-from-store, and remote selling; track store-level SLAs and inventory & price accuracy that underpin these journeys.
  • Measure & improve.
    • Maintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change-management controls.

Requirements

• Proficiency in one modern programming language such as Java or JavaScript (or equivalent).
• Experience with distributed systems and microservices powering store and edge scenarios.
• Hands-on experience managing POS systems and clienteling apps (device provisioning, release management, integrations to ERP/CRM).
• Strong knowledge of relational databases and messaging/event streaming patterns for store-cloud sync.
• Proficiency with instrumentation, telemetry, and observability for store apps and devices (dashboards, alerts, SLOs).
• Practical understanding of retail operations & omnichannel (e.g., BOPIS, ship-from-store, remote selling), including dependencies on OMS and inventory accuracy.
• Familiarity with payments (terminal management, gateway integrations) and modern clienteling platforms.
• Experience adopting AI-assisted development tools (e.g., GitHub Copilot, Cursor, or equivalent) across the team to accelerate delivery, with a point of view on code quality, security, and review practices when AI-generated code is involved.
• Familiarity applying AI/ML to store and clienteling scenarios — such as associate copilots, personalized recommendations, conversational assistants, or computer-vision use cases — including how to integrate model APIs (LLMs, vector search) into POS or clienteling workflows responsibly.

Qualifications

• Clear communication up, down, and across functions; ability to translate store realities into engineering priorities and outcomes.
• Willingness to roll up your sleeves — jump on incident bridges, review logs/telemetry, or help test & stage devices ahead of store launches.
• Comfort with ambiguity and leading cross-functional program execution (retail operations, payments, security/compliance, vendor squads).
• Ability to set clear objectives, and unblock delivery while maintaining quality bars and adherence to retail calendars.

Skills

• Technical skills: proficiency in modern programming languages, distributed systems, microservices, POS systems, clienteling apps, relational databases, messaging/event streaming patterns, instrumentation, telemetry, observability, retail operations, omnichannel, payments, clienteling platforms, AI-assisted development tools, AI/ML integration.
• Leadership skills: clear communication, willingness to roll up sleeves, comfort with ambiguity, cross-functional program execution, setting clear objectives, unblocking delivery, maintaining quality bars, adherence to retail calendars.

Benefits

• Generous benefits package including health, financial security, and wellness initiatives.
• Equal employment opportunity statement.
• Reasonable accommodations for individuals with disabilities.

Pay

The compensation range for this position is 150,000.00 USD - 190,000.00 USD. Our offer will be based on your relevant experience and work location.

Schedule

Not specified.