Tortilleria Manager ELR

About the role

At El Rancho Supermercado, how we work is defined by shared values that include absolute integrity, respect, and collaboration. It's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues while making a difference in our communities.

The Tortilla Manager oversees daily Tortilla Operations and provides leadership and direction to achieve profitable operations of all Tortilla-related services in the company. The Tortilla Manager ensures that all programs offered through the Tortilla department are executed consistently in the store, is responsible for the development of all direct reports, and continually grows the team's capacity for efficiency, effectiveness, and service to meet the company's succession needs. The individual is expected to be a role model for the company by driving results while maintaining company core values.

Responsibilities

• Responsible for ordering, vendor communications, compliance and sanitation, Tortilla inventory and controls, and management of workplace and department safety, as well as reporting, financial control, and budget responsibilities.
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Tortilla conditions, and food safety to all team members.
• Ensures shelves are organized with product labels.
• Provides exceptional service and ensures products are handled properly, date controls are performed, and the freshest products are rotated properly so they are available to customers.
• Controls costs by constantly monitoring and improving Tortilla operations to increase profitability, managing labor costs, and reducing loss due to shrink.
• Reviews team members' weekly schedules to ensure a fully-staffed department.
• Provides customer service by greeting and assisting customers, responding to customer inquiries and complaints.
• Prepares the weekly sales and labor projections for the Tortilla department to maximize sales and profits.
• Provides flexibility by helping in any area to support store needs.

Customer Service

• Demonstrates personal customer service excellence.
• Engages with customers at all times.
• Improves speed and efficiency of service provided.

Requirements

• High School Diploma or equivalent.
• Basic kitchen skills; tortilleria department experience a plus.
• Valid Food Handlers Card.
• Bilingual in English and Spanish.

Physical Demands and Work Conditions

• Walking: Continuously, throughout shift, while moving about the store and handling merchandise.
• Standing: Continuously, throughout shift.
• Lifting: Ability to lift up to 25 lbs. and occasionally lift up to 50 lbs.

The physical demands and work conditions described represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities.