Top Performing Service Advisor

About the role

Nucar Toyota of North Kingstown is seeking a knowledgeable Service Advisor to work one-on-one with customers, advising them on available service options and parts when their vehicles need repairs. This role requires a personable disposition and the development of extensive product knowledge to best serve customers with friendly, honest guidance. Nucar offers in-house training and support.

Responsibilities

• Greet customers when they arrive at the parts and service center and direct them to an available mechanic
• Consult with customers and mechanics regarding necessary vehicle repairs to ensure they are provided with the safest course of action tailored to their needs
• Educate customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcomes and maintain process transparency
• Inform customers about warranty protections and potential cost savings
• Help customers make informed decisions between trading in a car or repairing it through our shop
• Manage and oversee the service center's workflow and scheduling

Requirements

• High School Diploma or equivalent required
• Extensive knowledge of the automotive industry and parts required
• Previous service or advising experience is preferred

Benefits

• Medical, Dental, and Vision Coverage
• Life Insurance
• Fitness Discount
• Short & Long-Term Disability Insurance
• Employee Referral Bonus and Longevity Bonus
• Paid Vacations and Paid Holidays
• 401K with Company Contribution