Service Advisor

The Role

Be the Face of the Service Department, Greeting Customers with Energy and Professionalism. Listen to Customer Needs, Document Service Requests, and Clearly Communicate Repair Timelines and Expectations. Coordinate with Service Technicians to Ensure Accurate, Timely, and Quality Work. Provide Updates and Explain Repairs in a Way Customers Can Easily Understand. Build Long-lasting Customer Relationships by Delivering Top-notch Service and Support. Assist in Warranty Claims, Invoicing, and Follow-up to Guarantee Customer Satisfaction.

Requirements

• A Customer-first Mindset with Great Communication Skills.
• Strong Organizational Abilities to Handle Multiple Tasks While Keeping Details in Check.
• Enthusiasm for the Rv Lifestyle (Experience in Automotive, Powersports, or Rv Service Is a plus but Not Required).
• Tech-savvy with Basic Computer Skills for Scheduling and Service Documentation.
• A Problem-solver Who Stays Calm Under Pressure and Enjoys Working with a Team.

Qualifications

• High School Diploma or Equivalent.
• Experience in Automotive, Powersports, or Rv Service is a plus but not required.

Skills

• Customer Service Skills.
• Communication Skills.
• Organizational Skills.
• Problem-Solving Skills.
• Basic Computer Skills.

Benefits

• Training and Development Programs.
• Structured Career Path.
• Medical, Dental, Vision, Disability, FSA's, and Life Insurance.
• Paid Time Off and Paid Holidays.
• 401(k).
• Gas Discount.
• Pet Insurance.
• 5-Day Work Week.
• Employee Assistance Program.
• Referral Program.
• Legal Coverage.
• Identity Theft Protection.

Pay

$60k-$85k

Schedule

5-Day Work Week