Top Creator Management Associate (Contractor)

About The Team

The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You'll report to the Head of Top Creator Management.

About The Role

This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You'll be responsible for the account management & success top partners and driving data-backed solutions and opportunities.

• Own growth strategy for a portfolio of 100–150 creators, segmenting your book by opportunity and risk so effort lands where it drives the most impact
• Design and run 1:many programming — cohort sessions, office hours, workshops, and templated growth plays — as the primary way you reach your portfolio
• Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of Patreon's tools
• Build data-backed growth recommendations from creator performance data, and track outcomes against clear goals
• Respond to inbound questions with speed and clarity, helping creators feel heard and supported
• Share updates and learning resources in ways that stay personal and actionable at volume
• Identify trends, common issues, and feedback across your book, and escalate them as product and process improvements
• Champion partner feedback to product teams to improve internal and external tooling
• Collaborate cross-functionally to continuously improve the creator experience
• Keep systems and documentation current to support smooth handoffs and knowledge sharing across the team

About You

• BA/BS degree or higher
• 3+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment
• 2+ years in the creator space influencing creator success
• Expertise in using data and analytics to develop insights for decision making
• Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
• Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking
• Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
• Curious, empathetic, and confident offering strategic advice in short, focused interactions
• Track record of revenue and product-adoption growth within a medium- to large- strategic portfolio
• Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy
• High operational rigor - disciplined CRM usage, cadence execution, and follow-through

Growth & Learning Opportunities

• Understand the complex business models of top-earning creators and identify new monetization levers
• Hone advanced relationship-building skills with multifaceted creator teams
• Deepen expertise in community engagement, fan conversion, and membership economics
• Play a key role in shaping a product-led company's feature set for the creator economy