Tools & Accessories Sales Support II

About the role

The Tools & Accessories Sales Support will assist Altec Supply Account Managers with price quotes, order entry, and technical product support. Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Responsibilities

• Prepare price quotes, order entry, and technical support for customers and Account Managers
• Maintain account history for each order
• Support outside sales team
• Maintain customer and competitor history files
• Assist in tracking shipments and other customer inquiries such as back orders or billing discrepancies
• Work directly with customers to obtain specific billing information, price quotes, and orders while covering for Account Managers
• Work with warehouse personnel to ensure critical orders ship on time
• Handle/answer calls routed from the Call Center
• All other duties as assigned

Requirements

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Minimum of two years industry specific or Customer Service required
• Above average attention to detail required
• Proven ability to prioritize work and meet tight deadlines required
• Excellent written and verbal communication skills required
• PC skills using spreadsheet, word processing, and other office management applications required
• Two years successful experience in a related sales position preferred

Skills & attributes

• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
• Participate in Continuous Improvement Initiatives
• Requires sensitivity to cultural traditions and practices when dealing with foreign countries
• Travel 0–25%