Tool Service Technician

About the role

Restoring Hilti tools to peak performance with speed, precision, and a commitment to excellence. In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment and maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Also, it contributes to the Company’s financial success through Cost of Goods Sold control, process improvement, and cost containment throughout the repair process.

Responsibilities

• Analyzing, repairing, testing Hilti power tools in line with global repair standards and workflow standards.
• Work in and actively participate in a LEAN environment, work efficiently and contribute to continuous improvement & 5S.
• Sustain a passion for the customer as a trigger to drive service levels and repair quality to maintain Hilti's brand.
• Maintains superior technical knowledge and skills through reviewing on-line repair manuals, schematics, and technical files.
• Performs efficient, high-quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
• Conducts final functional and safety testing after every repair to ensure customer safety.
• Through continuous inventory, accurate picking of spare parts and assisting in maintaining adequate parts inventory.
• Diagnosing tools using software and touch screen monitors.
• Provides data and information to Hilti quality engineers that are used to identify potential improvements to the overall quality and safety of Hilti tools.
• Maintains work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
• Follow company policies, procedures, and rules.
• Follow and abide by the company’s culture, values, and principles.
• Perform other duties as assigned by supervisor.

Requirements

• High School Diploma required.
• Problem solving skills required.
• Time management skills.
• Team player.
• Experience in mechanical or electrical repairs.
• Experience using Windows applications is preferred.

Qualifications

This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.

Skills

Not specified.

Benefits

Competitive base salary and bonus potential, generous paid time off policy, health & wellness, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

Pay

N/A

Schedule

N/A