Tolling Industry Management Consulting Senior Manager
About the role
The Tolling Industry Senior Manager is an experienced leader in delivering complex, programmatic, and organizational transformation for tolling agencies, transportation authorities, and related public sector entities. The Senior Manager drives industry-specific, functional, and digital operating model transformation across the full tolling ecosystem—spanning back office modernization, customer service redesign, and roadside systems integration.
Responsibilities
- Drive industry-specific, functional, and digital operating model transformation across the full tolling ecosystem
- Manage large, cross-functional teams and multiple workstreams simultaneously with minimal oversight
- Engage with senior client executives, including state DOT leadership, tolling authority executives, and C-suite stakeholders
- Qualify, shape, and drive new business opportunities within the tolling sector
- Lead large-scale technology procurements, system replacements, or back-office modernization programs
- Develop and implement innovations in tolling, such as AI-driven customer service, predictive analytics for revenue management, or connected vehicle tolling pilots
- Mentor and develop junior consulting practitioners in tolling or transportation engagements
Requirements
- A minimum of 8 years of public service or tolling industry experience
- A minimum of 7 years of high-value consulting experience, with a significant portion in the tolling or broader transportation sector
- Deep tolling domain knowledge, including comprehensive understanding of: back-office systems, customer service operations, and roadside systems
- A minimum of 7 years of experience leading large, cross-functional teams and managing multiple workstreams simultaneously with minimal oversight
- A minimum of 7 years of experience engaging with senior client executives, including state DOT leadership, tolling authority executives, and C-suite stakeholders
Qualifications
- Bachelor's degree
- Comprehensive understanding of the tolling industry competitive landscape, including relationships with major system integrators and technology vendors, awareness of peer agency strategies, and knowledge of the procurement and policy environment
- Clear understanding of the major challenges and opportunities facing the tolling industry today, including revenue leakage mitigation, multi-agency interoperability, the transition to cashless and all-electronic tolling, customer experience modernization, and equity in tolling
- Proven ability to qualify, shape, and drive new business opportunities within the tolling sector, including contributing to proposals, positioning strategies, and client relationship development
- Direct experience leading tolling technology procurements, system replacements, or back-office modernization programs
- Demonstrated ability to work collaboratively across diverse teams, including client personnel, technology partners, and internal practice leadership, to deliver integrated outcomes
- Experience developing and implementing innovations in tolling, such as AI-driven customer service, predictive analytics for revenue management, or connected vehicle tolling pilots
- Experience mentoring and developing junior consulting practitioners in tolling or transportation engagements
- Government finance, capital program, or budgeting experience specific to tolling or transportation infrastructure
Skills
- Strong leadership and project management skills
- Excellent communication and collaboration abilities
- Ability to work effectively in a team environment
- Strong analytical and problem-solving skills
- Knowledge of tolling industry regulations and compliance requirements
Benefits
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
Pay
Annual Salary Range: $132,500 to $338,300
Schedule
Full-time position
Company Information
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.