Toll Equipment Technician II

About the Role

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Toll Equipment Technician II to perform independent troubleshooting, maintenance, repair, installation, and preventative maintenance of roadside toll collection systems and associated infrastructure. This position is a full-time contract role and is onsite.

What You'll Do

• Independently troubleshoot, maintain, and repair roadside toll collection equipment with minimal supervision
• Respond to and resolve incidents assigned through the incident management system, escalating complex issues when necessary
• Diagnose and repair toll collection equipment including Automatic Toll Payment Machines (ATPMs), Automatic Ticket Issuing Machines (ATIMs), lane controllers, gates, treadles, loops, lasers, and related peripherals
• Perform preventative maintenance activities including inspections, cleaning, adjustments, testing, and replacement of equipment components
• Conduct daily inspections of tolling equipment, gantry-mounted devices, network equipment, UPS systems, server racks, and facility monitoring equipment
• Complete corrective maintenance, preventative maintenance, and inventory documentation accurately within incident and inventory management systems
• Interpret wiring schematics, parts diagrams, and technical documentation to troubleshoot and repair electronic and electromechanical equipment
• Install and terminate hardware and cabling, including coaxial and CAT5 cables
• Perform basic software configuration, diagnostics, and troubleshooting in Windows and Linux environments
• Install, monitor, maintain, and troubleshoot CCTV camera systems
• Remove damaged equipment for repair, install replacement equipment, and coordinate with repair facilities as needed
• Assist senior technicians and supervisors with toll equipment installations, upgrades, and testing activities
• Provide training and mentoring to junior technicians on maintenance procedures, equipment operation, and troubleshooting methods
• Participate in after-hours on-call rotation and travel to tolling locations as required
• Perform other duties as assigned

Required Qualifications

• Associate's Degree in Information Systems Technology, Electronics, or a related field, or equivalent combination of education and experience
• 2 to 4 years of experience in electronic equipment maintenance, toll systems, transportation technology, or a related technical field
• Experience troubleshooting electronic and electromechanical systems
• Ability to read and interpret wiring schematics, technical diagrams, and equipment documentation
• Knowledge of electronic theory and practical application of electronic systems
• Experience using voltmeters, amp meters, network testing tools, and other diagnostic equipment
• Knowledge of computer networking fundamentals, hardware troubleshooting, and basic computer repair
• Basic knowledge of fiber optic systems
• Experience supporting or maintaining CCTV systems
• Knowledge of toll collection systems and revenue-generating roadway equipment
• Strong verbal and written communication skills
• Ability to work independently, prioritize multiple assignments, and meet operational deadlines
• Ability to train and mentor less experienced technicians
• Must possess and maintain a valid driver's license
• Must successfully pass a drug screening prior to employment
• Must complete all required company safety training
• Availability to work assigned shifts (6:00 AM to 3:00 PM or 2:00 PM to 10:00 PM)
• Ability to participate in an on-call rotation and travel as needed, including occasional overnight travel

Preferred Qualifications

• Previous experience supporting toll collection environments
• Advanced training or certifications related to electronics, networking, telecommunications, or transportation technology
• Experience with Windows and Linux operating systems
• Experience installing and supporting roadside communication and tolling infrastructure
• Experience with CCTV deployment and maintenance

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to work outdoors in varying weather conditions and roadway environments
• Ability to work at heights up to 30 feet
• Ability to lift and carry up to 50 pounds
• Ability to frequently bend, climb, crouch, kneel, and reach while servicing equipment
• Ability to use hand tools, power tools, testing instruments, and computer equipment
• Ability to perform repetitive tasks using a computer, keyboard, mouse, and monitoring devices
• Ability to safely handle and move heavy equipment components including coin vaults, vault frames, and related equipment

Pay & Benefits

• $26.50 per hour
• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law