Toishanese Interpreter

About the role

LanguageLine Solutions is a company dedicated to breaking down language and cultural barriers. We employ interpreters to enhance the lives of limited-English speakers, the Deaf, and the Hard-of-Hearing. Our interpreters work remotely from their homes, providing services across various industries.

Responsibilities

• Respond to video and audio interpreting sessions promptly and professionally.
• Conduct interpretation in a friendly and professional manner.
• Participate in online, video, and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device.
• Render correct concepts and meanings according to the conventions of established interpretation protocol.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the video and audio interpreting sessions.
• Remain calm during video and audio interpreting sessions in the event of incoherent or upset speakers, especially in emergency situations like 911 calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Handle calls involving sensitive topics such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.

Qualifications

• Fluency in Toishanese and English with skilled cultural understanding.
• Excellent listening, retention, and note-taking skills.
• Ability to concentrate, stay detached, remain neutral, and objective during interpretation.
• Education or work experience in language-related fields preferred.
• Able to adapt to any LLS technology enhancements.
• At least 18 years old.
• Licensed to work in the US/Canada.
• High school diploma or equivalent.
• Ability to read and write the requested languages preferred.

Skills

• Strong language skills in Toishanese and English.
• Cultural competency and regional accent awareness.
• Professional demeanor and ability to handle sensitive topics.
• Technical proficiency with dedicated devices and software.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid sick leave in accordance with applicable law.
• Medical, dental, vision, and employee assistance program (EAP).
• Accident, critical illness, and life insurance.
• AD&D, inpatient hospital, short-term disability, and 401K retirement plans.
• Employee referral program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Pay

$23 - $25 per hour, with compensation not less than any applicable state or local minimum wage.

Schedule

This is a remote position where the interpreter works from their home office. A quiet and secure environment is essential.

Technical Requirements

• Dedicated personal device for business purposes.
• Desktop/Laptop Computers with Windows, MacOS, or ChromeOS operating systems.
• Tablets (iPadOS or Android) are acceptable.
• Smartphones (iOS or Android) are also acceptable.
• Restricted brands: Kaspersky products. Huawei hardware.
• High-speed internet connection with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, ping value of no more than 300 ms, and jitter value of no more than 30 ms.
• Access to a quiet space free from background noise or distraction.

Physical Requirements

• Must be able to operate a keyboard and mouse for prolonged periods.
• Must use a headset for prolonged periods.
• Must be able to operate company-provided software and systems.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels.

EEO/AA

LLS is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.