Todd Snyder - Tailor

Tailor at Todd Snyder ensures that all aspects of alterations, tailoring, and fitting are consistent with company quality standards while meeting customer expectations and needs. This role enhances the in-store customer experience by ensuring satisfaction and adds value by educating coworkers on tailoring best practices and alteration feasibility for specialty products. The Tailor provides specialized recommendations to meet guests' wearability needs and directly contributes to the success and profitability of Todd Snyder stores.

Reports to: Store Manager

Responsibilities

• Own results, successes, and opportunities for the tailoring business to position Todd Snyder as a premier menswear destination.
• Responsible for accurate markings on garments to ensure proper alterations.
• Perform alterations according to the client’s needs while adhering to company quality standards.
• Partner with Sales Associates to provide exceptional service during fittings.
• Handle special requests for customers and support the Made to Measure ordering process.
• Ensure accurate recordkeeping and tracking of all goods.
• Communicate turnaround timelines with customers and meet deadlines.
• Understand and execute all types of alterations tailored to the customer.
• Ensure markings are clear and concise for other tailors to execute if required.
• Communicate with the Operations Lead to maintain supplies and address special requests based on project complexity.
• Report service issues to the Store Manager and adopt a solution-oriented mindset for resolving them.

Requirements

• Passion for the Todd Snyder brand and interest in contributing to the future of menswear and American fashion.
• Minimum 3-5 years of related alterations and fitting experience, preferably in a high-end retail environment.
• Ability to meet deadlines and work in a fast-paced retail setting.
• Detail-oriented, precise, and organized.
• Ability to collaborate and work within a team environment.
• Excellent interpersonal and communication skills.
• Service-oriented mindset.
• Prior point-of-sale (POS) experience.

About Us

Todd Snyder is an American menswear brand based in New York City. Since launching in 2011, Todd Snyder has redefined how modern Americans present themselves in stylish and unexpected ways. We are a talented, passionate, and creative team designing and marketing the building blocks of a modern gentleman’s wardrobe, blending heritage craftsmanship with a timely aesthetic. We believe that while trends may come and go, the importance of dressing well and cultivating a unique personal style will never go out of fashion.

The company ships worldwide through its website and operates 14 stores (and counting) in the United States, recognized as innovative retail and lifestyle hubs by publications like The New York Times, New York Magazine, and GQ.

Schedule

Full time

Location

Chicago, IL, United States