TOC Workforce Specialist

Job Description Job Title: Operations Workforce Specialist Location: 100% Onsite – Atlanta, GA Employment Type: Long-Term Temporary Contract Pay Rate: $21.00 per hour Work Schedule: Monday–Friday (occasional Tuesday–Saturday), with flexibility for rotating schedules, including holidays and some Sundays Hours: 8:30 AM – 5:00 PM About The Role We’re seeking a highly motivated Operations Workforce Specialist to join our client's team in Atlanta, GA. In this critical role, you will be responsible for workforce planning, scheduling optimization, and real-time resource management within a high-volume, fast-paced operational environment. You'll also provide actionable insights and collaborate with leadership to drive staffing efficiency and improve performance metrics. Key Responsibilities Workforce Planning & Scheduling Forecast short-term staffing needs and allocate resources to meet service goals Monitor and adjust staff schedules in real-time using Workforce Management tools Optimize staff coverage including breaks, holidays, lunch schedules, and training sessions Make strategic recommendations for shift adjustments, overtime, and voluntary time off Ensure accurate and up-to-date schedule maintenance, including time-off and call-outs Data Reporting & Analysis Prepare and present reports (daily to executive-level) identifying trends and performance insights Create visual reporting tools (charts, graphs) for clear communication Analyze historical data to develop and improve scheduling strategies Support staffing data needs during annual budget processes Track absenteeism and schedule adherence patterns Collaboration & Continuous Improvement Lead regular check-ins with leadership team Maintain call-out line and update schedules accordingly Provide performance insights and strategic recommendations to senior leadership Conduct scheduling calibrations with leadership teams Professional Development Stay up to date with industry best practices by attending seminars and reading professional literature Apply new insights to improve internal policies and workflows Translate technical information into accessible formats for team members Additional Duties Perform other tasks as assigned by management Minimum Qualifications Bachelor’s degree in Business Administration or related field OR three (3) years of relevant experience in scheduling or workforce management Strong communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities Strong problem-solving skills and customer service orientation Proficient in Microsoft Office Suite, especially Excel and Access Demonstrated ability to work independently and within a team Must embody SRTA’s core values: Integrity, Collaboration, Innovation, Customer Focus, and Diversity Preferred Qualifications Bachelor’s degree and at least three (3) years in a Workforce Management role Prior public sector or transportation/tolling industry experience Proven analytical and reporting expertise Top Candidate Traits Flexible, Reliable, and Dependable Positive Attitude and Professional Demeanor Tech-Savvy and Self-Starter with Ability to Work Independently