TOC Technician I

About the role

Mesa Power Solutions is a fast-growing U.S. manufacturer delivering reliable, responsible power systems to industrial markets nationwide. We engineer and build advanced, sound-attenuated, temperature-controlled generator sets designed to perform in the toughest environments. Backed by industry-leading service and real-time telemetry technology, we give our customers the confidence and visibility they need to keep critical operations running.

Responsibilities

• Maintains Mesa’s industry-leading uptime through 24/7 monitoring and technical support.
• Identifies and investigates system alerts, communicates performance data, and assists field technicians.
• Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
• Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution.
• Aids in resolving operational and safety issues by identifying and prioritizing them.
• Analyzes systems and reports to identify faults and model sizing issues fleet-wide.
• Understands current organizational hierarchy in field operations across the Mesa footprint.
• Adheres to Ideal Team Player & Extreme Ownership values.

Requirements

• Education: High School or GED.
• Experience: 1 year previous related experience, 1 year customer service experience, any data entry/analytics experience. Honorably discharged service veterans are preferred.

Qualifications

• Understanding or quick learning of Mesa error codes and their implications across unit types.
• Familiarity with field operational and safety protocols, including weather and fatigue-related risks.
• Working knowledge of Mesa’s proprietary software systems and operational data analysis.
• Strong ability to collect, interpret, and respond to data in fast-paced environments.
• Skilled in identifying system faults, trends, and sizing issues fleet-wide.
• Independent troubleshooting and escalation of operational or safety issues.
• Excellent verbal and written communication with both internal teams and external stakeholders.
• Professional phone etiquette and maintaining a professional appearance while on duty.
• High-level customer service from issue identification through resolution.
• Proficient computer skills, including typing, spelling, Microsoft Word, and Excel.
• Effective use of monitoring and documentation tools for issue tracking and coordination.
• Above-average organization and time management with the ability to prioritize tasks.
• Able to work independently and complete tasks with minimal supervision.
• Eager and capable of learning new systems, processes, and business functions.
• Maintains composure and professionalism in high-pressure or emergency situations.
• Applies principles from Ideal Team Player and Extreme Ownership in daily operations.
• Must be able to fluently speak, write, and read in English.

Benefits

• Competitive base pay.
• 401(k) plan.
• Generous paid time off — including vacation, holidays, parental leave, and bereavement.
• 100% employer-paid Health, Dental, and Vision insurance for employees and their dependents.
• Employee Assistance Program.
• Life Insurance.
• Short- and Long-Term Disability coverage.
• Critical Illness and Accident insurance.
• Annual Evaluations with the opportunity for a pay increase based on performance.

Pay

Competitive base pay.

Schedule

Available to work night shift every 6-8 weeks.

Physical Demands

• Constant sitting.
• Seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus).
• Hearing.
• Using hands to type, touch, handle, or feel.

Equipment & Software

• Phones.
• Computers.
• Microsoft applications.
• Mesa software (ODC, KPA, etc.).