TOC Social Work Case Manager

About the role

The Social Work Case Manager (SWCM) utilizes professional clinical social work skills to assess patients and support systems for discharge planning, psychosocial and counseling support needs; establishes plans for effective management of the identified needs (episodic and population-based). Assessment, planning, intervention and reassessment are performed in a collaborative environment, in which the SWCM works closely with Medical Staff, Clinical Case Managers, Nursing, Allied Health disciplines, hospital business/financial services, agencies across the continuum (internal and external) and payors. In addition, the SWCM assumes a leadership role in the identification and management of patients with catastrophic needs, social determinants of health and expands collaboration with other service providers within the hospital and community exemplifying proactive, patient-oriented clinical practice that optimizes quality of care, utilization, effective cost and patient experience.

Responsibilities

• Assess patients and support systems for discharge planning, psychosocial and counseling support needs
• Establish plans for effective management of identified needs (episodic and population-based)
• Work collaboratively with Medical Staff, Clinical Case Managers, Nursing, Allied Health disciplines, hospital business/financial services, agencies across the continuum (internal and external) and payors
• Assume a leadership role in identification and management of patients with catastrophic needs and social determinants of health
• Expand collaboration with other service providers within the hospital and community
• Exemplify proactive, patient-oriented clinical practice that optimizes quality of care, utilization, effective cost and patient experience

Required Qualifications

• Master's Degree in Social Work (MSW) from a Council of Social Work Education (CSWE) accredited university
• Minimum of five (5) years of acute care hospital or other related healthcare experience; OR minimum of three (3) years of acute care hospital case management experience
• Active Accredited Case Management Certification (ACM-SW, A-SWCM)
• LCSW: Lic Clinical Social Worker

Preferred Qualifications

• Demonstrated ability to manage high risk situations, multiple tasks and adjust priorities according to patient needs and department/hospital needs
• Solid clinical social work assessment, critical thinking, problem-solving, interviewing, decision-making, negotiation, conflict management and organizational skills
• Strong ability to communicate effectively both verbally and in written work, and when on-call to respond to issues, patient needs
• Strong interpersonal skills and ability to work collaboratively with leaders, staff, patients, families, healthcare team, payers and external agencies