To-Go Specialist

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to work on your feet for 8 hours or more a day.
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Ability to be patient and have a guest-oriented mindset.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• Must be 18+ for Front of House positions.

Benefits

• Flexible schedules.
• Time-off on holidays—closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!
• Competitive hourly wage.
• New store openings—opportunities for advancement!
• Extensive training and development—continual education focus.
• Benefits for eligible team members—medical and paid time-off!
• Team member motivation—discounted meals, exhilarating contests, and thrilling prizes!