To-Go-Crewmember - Orlando International Airport

Olde Hearth and Barnies Restaurant!! Benefits: 401K Matching Insurance benefits: Health Dental Vision Life Insurance Referral Bonus/Sign on Bonus Paid: Holidays Anniversary Vacation Meal ticket Uniform Top Work shoes Discount Position: To-Go Pay Rate: 15.00 per hour + TIPS Position Summary: To maintain outstanding customer service as per the Brands standards, process sales quickly, accurately, and efficiently, to be comfortable with cash register operations and safeguard company assets. Works in assigned restaurant location as determined by management. Responsibilities: Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service Counts money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate changeAnswers all guest questions or finds appropriate answers for guestsBags all purchases for each customerPerforms duties of barista and food preparation as neededAbility to accurately enter all orders into the point-of-sale systemMaintains display items in a clean and orderly fashionOffers up-selling opportunities to all guestsReceives payment by cash, credit card or airline voucherIssues all receipts and change due to customersCompiles all credit card receipts, airline vouchers, and shift paperwork to turn in at the end of each shiftAdheres to MCA cash handling policy and proceduresCommunicates customer refunds and complaints to MODMaintains clean and orderly check out areasMaintains orderly appearance of register area and supplies stockedWeighs items sold by weight to determine pricesStocks shelves and other market areas as directed by MODAssists other crewmembers as needed; is aware of and alerts other crewmembers of customers' needsMaintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etcParticipates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condimentsMaintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etcMaintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelinesSweeps and mops as neededPerforms other duties and side-work as assigned Qualifications Demonstrated pleasant attitude and energy to ensure great customer service Professional demeanor, appearance, and communication skills in accordance with restaurant guidelinesAbility to process information/merchandise through register systemDemonstrated ability to learn food and beverage knowledge and participate in training as requiredAbility to work under pressure and multi-task in a fast-paced environmentAbility to accurately count money and make changeAbility to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concernsAbility to complete all shift-end documentationAbility to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions Ability to maintain a safe and clean restaurant for customersAbility to walk and stand for long durationsAbility to operate all equipment necessary to perform the job (i.e. register, coffee machine, espresso machine, toaster)Ability to do moderate to heavy lifting (25 lbs. or less)Knowledge and adherence to MCA policies and proceduresKnowledge and adherence to all airport rules and regulationsCommitment to service of customers, staff, co-workers, and managementHigh integrity and honesty, Work Ethic, passion, and commitmentAbility to work scheduled hours, including weekdays, weekends, and holidaysFollow through and dependabilityKnowledge and commitment to safety and food sanitation Powered by JazzHR Y6CoRt3IR9