TNC Specialist

Overview

The organized and energetic TNC Specialist works to improve conversion in the district by ensuring we capture every sale.

Responsibilities

• Customer follow‑up for unscheduled or cancelled calls (call center, web, etc.) and responding to all emails and phone calls promptly and professionally.
• Facilitating pending parts: monitor pending parts ordered buckets, provide status updates, and schedule customers.
• Coordinate with the PSS Team on pending parts status and customer communication.
• Schedule pending parts received and reactivate missed opportunities by working the reactivation dashboard in SV2 each morning.
• Call customers who have inquired about services.
• Manually track all work orders (WO) reactivated and those moved forward, maintaining dates of scheduled appointments and verifying job completion after the appointment date; update daily in a district spreadsheet (SM follows up daily, DM weekly).
• Move customers’ scheduled appointments to sooner, more convenient times after confirming inventory availability through WHS or the PSS Team.
• Delete work orders (requires SV2 role for final delete) for every location.
• Other duties as assigned by the District Manager and as required to comply with all policies and standards.

Education and Experience

• High School Diploma or GED required.
• 1–3 years related experience preferred.

Preferred Skills and Abilities

• Regular and reliable attendance.
• Ability to travel up to 5%.
• Telephone operations or business administration experience.
• Knowledge of customer service and administrative protocols.
• Ability to adjust and respond to a fast‑paced operation.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Experience using SV2 (point‑of‑sale software) preferred.
• Sales and negotiation experience preferred.
• Demonstrates the highest level of professionalism and the Safelite Spirit.

Physical Requirements and Travel

• Ability to work at a physical retail location within the region.
• Maintain a professional appearance in accordance with company dress‑code policies.
• Satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., wear safety glasses on the shop floor and warehouse).
• Ability to remain in a stationary position for the majority of the time.
• Operate a company vehicle safely and courteously, obey traffic laws, maintain a valid driver’s license, and meet company driving‑record standards.
• Constantly operate a computer and standard office equipment (phone, calculator, copy machine, printer).
• Frequent communication with customers, associates, and vendors, exchanging accurate information.