TN- FIELD SERVICE TECHNICIAN

Responsibilities

• Provide customer technical service and support including installation/start-up (mechanical and electrical)
• Perform PLC software modification on system controls
• Conduct customer training and troubleshooting
• Travel up to 85% foreign and domestic
• Perform other related duties as assigned by management

Competencies

• Experience with hydraulics systems and/or industrial bakery equipment
• Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences
• Treats people with respect; keeps commitments; inspires trust; works with integrity and ethically; upholds organizational values
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows through on commitments

Qualifications

• Bachelor's degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Comprehensive knowledge of programmable logic controls in a machinery environment
• Mechanical and electrical technical skills to troubleshoot, design, and solve machine malfunctions

Physical Requirements

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl
• Occasionally required to talk or hear
• Occasionally works near moving mechanical parts
• Occasionally exposed to extreme heat or cold (non-weather)
• Noise level in work environment usually moderate
• Must occasionally lift and/or move more than 40 pounds
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Frequently required to travel on airplanes or in automobiles

Pay

$25.00–$30.00 per hour

Schedule

Full-time position with up to 85% travel (foreign and domestic).