TMC SHIFT SUPERVISOR -10022026-81707

Location: Davidson County, Nashville, TN | Department: Transportation | Job Type: Full-Time | Opening: 10/02/2026 12:00AM CT | Closing: 10/08/2026 11:59PM CT

About the role

Overview: The TMC Shift Supervisor will supervise, lead, mentor, and train TMC personnel through empowerment, communication, and delegated authority. This position will implement work plans, schedules, and procedures that align with the TMC Section's strategic vision while ensuring appropriate staffing, resources, and operational coverage for the assigned shift. This position will coordinate with the TMC Team Lead and Headquarters to implement department policies, technical guidance, procedures, and manuals related to traffic management center operations. The Region TMC Shift Supervisor will direct shift activities, coordinate incident response, monitor traffic conditions and ITS equipment, and communicate with partner agencies and emergency responders such as THP, TEMA, Law Enforcement, Fire, etc. to support the safe and efficient movement of people and traffic.

Responsibilities

• Provide oversight of shift operations during traffic incidents, including leading TMC Technicians with incident verification, response coordination and incident clearance.
• Provide coverage during staff shortages to include absences, lunch breaks, and special assignments.
• Lead with coordination and response to special events.
• Ensure that all pertinent ITS devices are deployed.
• Develop performance factors and employee capability through mentoring, training, scenario-based exercises, and providing timely feedback to ensure consistent, predictable, and repeatable results, mitigate risk, sustain high performance, and support succession planning in coordination with the TMC Team Lead.
• Oversee shift performance by reviewing incident response, closure, and traffic management activities with the TMC Team Lead.
• Participate in after-action reviews for major, prolonged, or unusual incidents; document lessons learned; and recommend corrective actions that improve incident detection, response, clearance, and the safe movement of traffic.
• Maintain situational awareness of regional traffic, weather, safety, construction, special-event, and incident conditions.
• Communicate timely and accurate information to internal and external customers, including TMC and HELP personnel, Headquarters, maintenance and construction staff, emergency responders, law enforcement, and local agencies.
• This position will be accountable for the performance of the shift including compliance of software usage such as Drive Wyze, flood gate messages, and video analytics.
• Coordinate resources, lane closures, detours, and incident response in accordance with departmental standards and protocols to expedite incident response and roadway clearance.
• Manage the readiness