TMC SHIFT SUPERVISOR - 08252026- 79934

Qualifications

• High school diploma and 5 years of demonstrated competency in related field
• Necessary special qualifications: Valid Class D driver's license and Class A Commercial Driver's License with N endorsement valid in Tennessee

Responsibilities

• Provide oversight of shift operations during traffic incidents
• Lead TMC Technicians with incident verification, response coordination, and incident clearance
• Provide coverage during staff shortages
• Lead with coordination and response to special events
• Ensure that all pertinent ITS devices are deployed
• Develop performance factors and employee capability through mentoring, training, scenario-based exercises, and providing timely feedback
• Oversee shift performance by reviewing incident response, closure, and traffic management activities with the TMC Team Lead
• Participate in after-action reviews for major, prolonged, or unusual incidents; document lessons learned; and recommend corrective actions
• Maintain situational awareness of regional traffic, weather, safety, construction, special-event, and incident conditions
• Communicate timely and accurate information to internal and external customers
• Accountable for the performance of the shift including compliance of software usage such as DriveWyze, floodgate messages, and video analytics
• Cook up resources, lane closures, detours, and incident response in accordance with departmental standards and protocols
• Manage the readiness, operation, and maintenance reporting of ITS equipment, radio systems, computer systems, communications equipment, and other TMC resources
• Conduct inspections and spot checks, report deficiencies, submit service requests, monitor equipment, and coordinate preventive maintenance and repairs with IT, Headquarters, and maintenance contractors
• Administer and support the operation of related traffic-management systems
• Participate in systems discussions and testing, communicate enhancements to staff, collect user feedback, and recommend improvements
• Represent the shift on the power users' group for ATMS enhancement discussions
• Maintain shift and team readiness for emergencies and continuity-of-operations requirements
• Communicate evacuation plans, rally points, alternate work-site procedures, backup-system procedures, and cross-region support expectations
• Lead assigned personnel during an emergency and coordinate communications through text and phone calls