Shift Supervisor #4500

About the Role

The Shift Supervisor partners with the store management team to learn and assist in managing the overall operations of the store, including accounting, marketing, customer service, and food service. They manage, assist, and direct the store team in their duties as required by company policy and procedures while learning basic management duties.

Responsibilities

• Proficient in customer service and food service responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with the FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of the store team.
• Assists in educating the store team on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Responsible for general store operations in the absence of the store management team, ensuring inventory control methods are in place, equipment is in good condition, accounting and paperwork tasks are completed timely, and safety and robbery prevention guidelines are followed.
• Partners with the store management team to assure quality food operation. Evaluates appearance of food service areas, food quality, signage, and follows food service guidelines.

Requirements

• High School Diploma, GED, or equivalent experience.
• A valid driver’s license.
• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Team player, customer-focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

Physical Requirements

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.