TMC Operator

About the Role

Under general supervision, this position is responsible for working with multiple Intelligent Transportation Systems (ITS), using two-way radio communications between the Central Office complex and approximately 700 statewide system users, and operating a nationwide law enforcement computer network.

Responsibilities

• Operate and monitor statewide camera system.
• Operate statewide Dynamic Message Sign (DMS) system including:
  • Public Safety Announcements (PSA’s)
  • Real-time driver information
  • Traffic Incident Management (TIM)
• Operate Highway Advisory Radio (HAR) system.
• Work in a 24/7 environment as essential personnel.
• Dispatch (broadcast) via different types of radio consoles to various field units.
• Quickly and accurately handle emergency and non-emergency situations.
• Monitor various systems such as iDriveArkansas, third-party traffic applications, broadcast traffic news, social media, various types of security CCTV (closed circuit television) and alarms, and other sources of information simultaneously.
• Compile information, make proper notifications, and complete technical reports.
• Operate terminal equipment in accordance with statutes of the ACIC/NCIC/NLETS computer systems, FCC rules and regulations, and Department policy to obtain vehicle and driver information nationwide.
• Maintain an accurate log of all events, using a Computer Aided Dispatch (CAD) system and/or an Automated Transportation Management System (ATMS).
• Perform other ITS-related duties as technology becomes available.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent from an accredited institution.
• Experience in operating a complex two-way radio communications system and radio dispatching.

Skills

• Working knowledge of dispatch terminal operations.
• Ability to update and maintain computerized databases.
• Ability to write legibly, speak clearly in the English language, and type with accuracy.
• Good listening skills and the ability to multi-task.
• Working knowledge of Microsoft Office products including Outlook (preferred).

Working Conditions

• Availability for shift work, including weekends and holidays.

Licenses & Certifications

• Meet minimum standards for certification by the Arkansas Crime Information Center (ACIC), including fingerprinting and police background investigation.
• A criminal background check will be required to determine suitability for employment.

This position does not require theoretical and practical application of highly specialized knowledge or a bachelor’s degree or higher in the field; thus, this position is not eligible for H-1B visa sponsorship.