Title Support Specialist II

Responsibilities

• Aid in releasing Yamaha liens on fully paid collateral according to Yamaha policy.
• Utilize the title vendor portal to monitor and manage the status of titles, completing lien release processes and other related tasks.
• Handle inbound and outbound customer calls to support both internal and external clients.
• Review and update the daily correction queue in the Title Vendor portal.
• Participate in title audits, VIN corrections, and substitution of collateral for Yamaha financial collateral as necessary.
• Communicate with the Department of Transportation, DMV offices, and dealers as needed.

Requirements

• A degree in a relevant field is preferred, or equivalent work experience.
• Strong communication and interpersonal skills are essential.
• A strong working knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint, is required.
• Title support experience is preferred.
• Knowledge of Pre-Delivery Payment (PDP) is beneficial.