Title Specialist - Irving, Texas

About the Role

In this role, you will be a vital part of the Titles Department, delivering outstanding customer service and ensuring smooth, accurate processing of vehicle title documentation. You’ll be responsible for securing and managing the documents needed to establish liens in favor of Reprise Financial on collateralized auto loans.

Responsibilities

• Handle vehicle titles and accompanying lien placement documents.
• Assemble and prepare complete lien perfection state title packages for third‑party processing.
• Ensure assigned tasks are completed in a timely and accurate manner.
• Communicate with customers when additional documentation is required to complete state title processing.
• Follow up with banks and third parties regarding the status of mailed and pending title documents.
• Respond to customer inquiries concerning current loan and title statuses.
• Communicate with DMVs and financial institutions to verify title and registration details.
• Collaborate with team members to prioritize daily tasks and support ongoing projects.
• Update internal systems to reflect the latest status of titles and loans.
• Work within third‑party system for tracking of lien status and tasks.
• Receive, sort, and distribute incoming mail efficiently.
• Ensure compliance with regulatory standards and policies.
• Utilize strong computer skills to navigate internal systems, manage documentation, and support daily operations.
• Partner with internal departments and cross‑functional teams to support operational goals, improve processes, and achieve organizational objectives.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent required.
• 1–3 years of experience in financial services; lending experience preferred.
• Strong attention to detail and organizational skills.
• Excellent critical thinking and problem‑solving abilities.
• Team‑oriented with a collaborative mindset.
• Clear and professional communication skills.
• Customer‑service focus with a solution‑driven approach.
• Comfortable navigating digital tools and systems.
• Strong proficiency in Microsoft Excel and the Microsoft Office Suite.

Location

All team members in this role must be based at our Irving, TX office to support in‑person collaboration.

Pay

Salary range: $20 – $21 per hour, depending on relevant experience. Eligible for a variable annual bonus based on company and individual performance.

Benefits

• Comprehensive medical, dental, and vision coverage, plus contributions to a Health Savings Account (HSA) and access to an Employee Assistance Program (EAP).
• 401(k) plan with Safe Harbor Match (100 % of the first 3 % and 50 % of the next 2 %).
• Accrued time off, company holidays, sick time, and three floating holidays.
• 12‑week paid parental leave.
• Market‑driven salary and bonus opportunities.
• Robust technology package to support productivity.

Core Values

• Pursue Excellence – delivering high‑quality tools and services.
• Make a Meaningful Impact – improving customers’ financial well‑being.
• Commit to Innovation – staying at the forefront of financial tools.
• Champion the Customer – prioritizing customers’ financial goals.
• Collaborate with Purpose – teamwork that drives superior solutions.
• Lead with Kindness – fostering respect and empathy.