Title Specialist

About the role

The Title Specialist will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the Title Specialist will answer questions, provide support, and facilitate the Copart experience by offering solutions to meet customers' needs. This role involves maintaining file documentation, updating customers on file status, and keeping accurate records of vehicle titling within company guidelines.

The Title Specialist will serve as the face of the company through face-to-face and vocal interactions with all levels of customers, ranging from the general public to high-level managers of organizations.

Responsibilities

• Efficiently and accurately identify and analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Perform other duties as assigned.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency (MS Office Word/Suite).
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multi-task.
• Ability to work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail.
• Title knowledge of local and surrounding states is preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Ability to work overtime as needed.
• Notary license preferred.
• Bilingual is a plus.

Benefits

• Medical, dental, and vision coverage.
• 401k with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) at no cost.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Discounts and many other employee benefits.

Pay

$21.05 - $23.71 per hour

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).