Title Specialist

About the role

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. The Title Specialist is responsible for the daily processing of vehicle titles, ensuring compliance with state and local title processing regulations and Copart policies. This role provides support, answers questions, and facilitates the Copart experience by offering solutions that meet customers' needs. The Title Specialist serves as the face of the company through face‑to‑face and vocal interactions with customers ranging from the general public to high‑level managers.

Responsibilities

• Efficiently and accurately identify and analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Perform other duties as assigned.

Requirements

• High school diploma.
• Two years customer service experience.
• One year vehicle title processing experience.
• Computer proficiency (MS Office Word / Suite).
• Typing speed of 45 words per minute.
• Basic 10‑key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time‑sensitive deadlines.
• Ability to multi‑task.
• Ability to work independently with little supervision.
• Ability to view a computer screen for a significant portion of the work day.
• Strong attention to detail.
• Title knowledge of local and surrounding states (preferred).
• Strong organizational skills.
• Numeric and alphabetic filing skills (mandatory).
• Ability to work overtime schedule as needed.
• Notary license (preferred).
• Bilingual (a plus).

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (no cost to you).
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Discounts and many other employee benefits.

Pay

$18.70 – $21.05 per hour

Schedule

Occasional overtime as needed; must be able to work overtime schedule as required.

Copart is committed to diversity, inclusion, and collaboration, fostering a workplace where everyone feels appreciated, included, and inspired to grow.

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E‑Verify program (U.S. applicants and employees only).