Title Service Representative

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Reviews and enters in title work for all customers
• Completes application to transfer title ownership
• Enters information from titles received from the state into the IAA operating system
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests
• Solves problems encountered in the effort to transfer title ownership
• Performs word processing assignments, filing and related clerical duties
• Follows well-established procedures and under close direction of supervisor
• Affords assistance with other office functions as needed
• Immediately reports all violations of company policy to a supervisor or manager
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures
• Maintains a culture of responsibility, accountability, integrity, and execution across span of control

Qualifications

• 1-2 years State/National title processing experience
• Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint