Title & Registration Supervisor

Role and Responsibilities

• Manage a high performing team responsible for processing title & registration transactions for Auto Driveaway customers
• Communicate with internal and external stakeholders regarding transaction status, documentation needs and timelines
• Maintain expert knowledge of State and Local title & registration rules, regulations, and processes and build internal reference materials
• Maintain working relationships with outside vendors, including but not limited to tag agents, electronic processors, and State and local agencies
• Complete title & registration transactions using Auto Driveaway’s technology tools and system integrations
• Assist with training and supporting team members
• Lead by example, demonstrating flexibility in responding to changing priorities, business demands and regulatory requirements
• Develop technology tools to improve efficiency, profitably, and transaction throughput
• Quickly learn new processes and systems
• Grow Auto Driveaway’s reputation as the driveaway company of choice across the United States

Qualifications and Education Requirements

• College degree required
• 3+ years of experience processing title & registration transactions required
• Background and experience dealing with the Department of Motor Vehicles required, multiple jurisdictions strongly preferred
• Proficiency completing title & registration transactions for business/commercial customers required
• Knowledge of State vehicle licensing and titling rules and regulations
• Direct experience in automotive or transportation industries
• Strong people leadership abilities, comfortable embracing change and building a positive team culture
• Exceptional organizational and communication skills
• Meticulous attention to detail
• High energy, enthusiasm, and drive for achieving results, and responsive to tight deadlines
• Passionate about customer experience and customer satisfaction
• Proficiency with email and Microsoft Office Suite, especially Excel
• Working knowledge of process development, operational excellence, and capacity planning
• Ability to multi task and work in a fast-paced environment, recognizing a sense of urgency and self-motivation

Compensation

Starting at $60,000 plus bonus opportunities and a comprehensive package of competitive company benefits.