Title: Portfolio Tooling & AI Enablement Analyst

About the role

This role focuses on improving how Lending work gets done by connecting tools, data, and workflows across the portfolio. It involves integrating ServiceNow, Azure DevOps, and Power BI to support intake, execution, and decision-making, while introducing practical AI solutions.

Responsibilities

• Tool Integration & Flow

  • Connect ServiceNow, Azure DevOps, and Power BI
  • Enable end-to-end visibility from intake to delivery
  • Reduce duplication and manual effort
  • Create a single view of portfolio work

• Portfolio Ways of Working, Governance & AI

  • Align tools to support prioritization, sequencing, and delivery governance
  • Improve visibility into dependencies, risks, and progress
  • Embed agile workflows through consistent tool usage
  • Introduce AI into intake, reporting, and planning to improve decisions

• AI, Automation & Tool Optimization

  • Deliver simple, high-value solutions such as copilots for intake, reporting, and analysis
  • Implement automated workflows or agents
  • Enable AI-driven insights and dashboards
  • Improve tools to support planning, roadmaps, and execution tracking

• Enablement & Adoption

  • Drive team adoption of tools and AI
  • Provide training, templates, and job aids
  • Coach teams on applying tools in real scenarios
  • Increase consistency and self-service usage

• Stakeholder Partnership

  • Partner across Product, PMO, and Technology
  • Communicate clear, practical solutions
  • Continuously improve based on feedback

Qualifications

• Experience with Azure DevOps, ServiceNow, Power BI, or similar tools

• Experience improving workflow from intake to delivery

• Hands-on experience with tool configuration, automation, or AI tools

• Strong enablement, communication, and simplification skills

• Experience in cross-functional environments

Preferred Qualifications / Certifications

• Agile / Lean certifications (e.g., SAFe, Lean Portfolio Management, PMP)

• Power BI or similar visualization tools

• Experience with low-code / no-code platforms or workflow automation tools

• Foundational AI certifications (e.g., Microsoft Azure AI Fundamentals or similar)

• Experience building or experimenting with AI agents, copilots, or automation frameworks

• Experience building copilots, agents, or automation solutions

• Experience in change management, training, or capability development

Benefits

System One offers a comprehensive benefits package including health and welfare benefits coverage options such as medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. System One is also an Equal Opportunity Employer.