Title Operations Manager
Join a team that puts its People First! First American's Agency Division is dedicated to providing policy-issuing agents with resources, services, and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
About the role
Responsible for operational functions related to providing title services to customers. The position may be specific to a particular business segment or a combination of business segments/groups depending on the structure of the organization. May be responsible for production operations of a large group. May be accountable for internal and offshore production units.
Responsibilities
- Manages work activities and operations of a functional area or department that supports the title process
- Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
- Acts as a liaison with Escrow/Branch managers and leaders of other functions/operations/business units and provides feedback and resolution on escalated issues, process issues/changes and results
- Covers coordination and monitoring efforts between groups
- In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
- Works with vendors who provide services to FA, typically preapproved; monitors/manage vendor compliance, cost effectiveness, quality and timeliness of work
- Improves processes/quality of output; in smaller locations, may manage a wider range of vendors including office management providers
- Tracks and monitors expenses; role may include office management-type duties
- Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching
- Identifies training needs for subordinates. Makes hiring and compensation recommendations
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 5-7 years of directly related experience
- 3-5 years demonstrated experience in a supervisory or management role
- Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level
- Strong process skills required; detail oriented
- Strong computer skills and knowledge of company operating systems/applications
- Strong problem-solving and customer service skills
- Able to lead/sought out for advice
- Able to manage competing priorities
- Successful track record designing, developing, and executing complex projects
- Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships
- Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals
- Provides resources and creates systems to measure results
- Familiar with competitor, financial and industry dynamics
- Actively recruits, retains and develops talent and holds employees accountable for results
- Leads change, manages conflict and fosters collaboration
- Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
Qualifications
- Pay Range: $85,000.00 - $113,300.00 Annually
Benefits
- Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan