Title Management Specialist - Rochester, NH

Position Responsibilities

• Contributes to department SLA/KPIs as they relate to SFCU’s overall strategic plan
• Ensures all Title Management responsibilities are consistently accomplished with maximum proficiency and efficiency
• Works directly with 3rd party title management system
• Reviews the daily paid off auto loan report/release of titles
• Completes off loan insurance refund letters
• Contributes to the department phone/Salesforce/email queues for all title management related items
• Completes with title research
• Affords assistance to members, other departments and branches with MVD issues
• Suspense report Preparation
• Data entry for title information
• Filing of necessary documentation
• Processes daily PIF report
• Completes Permission to Ship process (all)
• Affords assistance in preparation of requested transactions for audit
• Maintains reporting throughout the year that will be used for audit review
• Implements suggested modifications of process as mandated by audit review
• Ensures all Title Management responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations

Required Knowledge and Skills

• High school diploma or equivalent required
• 1 year of experience in a related field preferred
• Financial industry experience preferred
• Customer service experience preferred
• Superior member service skills and professionalism
• Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred
• Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams
• Strong problem solving and analytical skills
• Ability to work independently and in a team environment
• Ability to communicate clearly and effectively verbally and in writing
• Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
• Willingness to work extended hours, including weekends, as responsibilities require
• Flexibility in a hybrid work environment
• Ability to prioritize and organize work duties
• Knowledge of 3rd party titling systems