Title Fulfillment Specialist

About the role

At U.S. Bank, we’re on a journey to do our best—helping customers and businesses make better financial decisions and supporting community growth. The Modification Fulfillment Specialist manages the end‑to‑end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies.

Responsibilities

• Serve as primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation.
• Review vendor‑provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes.
• Generate, review, and process modification documents to ensure compliance; apply proper step codes and workflow statuses for visibility and SLA adherence.
• Perform quality control checks on documents before mailing or recording; address vendor rejection reports and resolve errors promptly.
• Monitor Archer controls and adhere to risk mitigation standards embedded in fulfillment processes.
• Update MSP and other systems of record with approved modification terms; maintain dashboards and daily status reports to track aging accounts and SLA performance.
• Document all actions in designated SharePoint folders and task tracking systems.
• Manage issue resolution and escalations via shared inboxes; research and respond to CAD inquiries; escalate issues requiring management intervention.
• Collaborate with internal teams to resolve title or recording challenges impacting modification eligibility.

Requirements

• High school diploma or equivalent
• Four or more years of experience in administrative support activities

Skills

• One or more years of experience in income calculation/income analysis (preferred)
• Good verbal, grammatical and written communication skills
• Well‑developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Benefits

Our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. They include:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

Pay Range: $20.00 - $24.38

Schedule

This role requires working from a U.S. Bank location three (3) or more days per week. The ideal candidate will work at the Owensboro site on Mondays, Tuesdays, and Wednesdays. Overtime may be required.