Title Express Office Manager

About the role

This position is a key leadership role responsible for supporting and managing the team to ensure operational excellence and outstanding service to our lenders, sellers, and Copart. The Office Manager oversees daily workflows, conducts spot checks for accuracy, trains staff on all aspects of the department, and assists the Senior Office Manager with strategic initiatives. The role also involves building and maintaining lender and Copart relationships through professional communication and collaboration.

Responsibilities

• Support and oversee the team’s daily activities, ensuring accuracy and quality through spot checks and audits.
• Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
• Assist the Assistant General Manager in operational tasks, project management, and process improvements.
• Serve as a liaison between the department and lenders, building strong professional relationships to facilitate smooth communication and collaboration.
• Provide professional email support to lenders, sellers, and Copart, maintaining a consistent tone of professionalism and responsiveness.
• Troubleshoot and resolve issues promptly, escalating when necessary to maintain service quality.
• Prepare and deliver presentations and training sessions to enhance team knowledge and skills.
• Lead and participate in special projects to improve departmental efficiency and service delivery.
• Maintain meticulous attention to detail and uphold high standards of professionalism and team dynamics.

Qualifications

• Minimum 3 years' experience in office management, team leadership, or operations support.
• Strong experience in training, auditing, and quality assurance within a team environment.
• Excellent written and verbal communication skills with a professional demeanor.
• Proven ability to build and maintain strong working relationships with external partners and internal stakeholders.
• Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
• Detail-oriented with a commitment to accuracy and high standards.
• Proficient in email communication platforms, Microsoft Office Suite, and other business tools.

Benefits

• Medical, dental, and vision coverage
• 401k with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP) at no cost
• Vacation and sick pay
• Paid company holidays
• Life and AD&D insurance
• Discounts and many other employee benefits