Title Clerk

About the role

The Title Specialist handles the daily processing of vehicle titles, ensuring compliance with state and local title regulations and Copart policies. The role involves answering customer questions, providing support, maintaining accurate documentation, updating customers on file status, and serving as the primary point of contact for internal and external customers ranging from the general public to high‑level managers.

Responsibilities

• Process vehicle titles in accordance with state guidelines
• Answer questions and provide support to customers
• Maintain file documentation and update customers on file status
• Maintain accurate records of vehicle titling within company guidelines
• Efficiently identify and analyze vehicle title/ownership documents
• Provide excellent customer service to internal and external customers
• Research missing or incorrect title paperwork and determine proper resolution in a timely manner
• Communicate with customers via email or verbally to handle title issues daily
• Build relationships and develop a professional rapport with DMV and sellers
• Maintain title bin filing as necessary
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Two years of customer service experience
• One year of vehicle title processing experience

Skills

• Computer proficiency (MS Office Word/Suite)
• Typing speed of 45 words per minute
• Basic 10‑key proficiency
• Excellent customer service skills and attitude
• Excellent verbal and written communication skills
• Ability to work under pressure and meet time‑sensitive deadlines
• Ability to multi‑task
• Ability to work independently with little supervision
• Ability to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states (preferred)
• Strong organizational skills
• Numeric and alphabetic filing skills (mandatory)
• Ability to work overtime schedule as needed
• Notary license (preferred)
• Bilingual ability (a plus)

Benefits

• Medical, Dental, Vision coverage
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP) – no cost to employee
• Vacation and sick pay
• Paid company holidays
• Life and AD&D insurance
• Employee discounts
• Many other employee benefits

Pay

$23.40 – $26.31 per hour