Title Clerk

About the role

The Title Specialist at Copart, Inc. is responsible for the daily processing of vehicle titles. This role involves answering questions, providing support, and facilitating the Copart experience by offering solutions to meet customers' needs. The Title Specialist also maintains file documentation, updates customers on file status, and ensures accurate records of vehicle titling within company guidelines.

Responsibilities

• Thoroughly understand and apply state and local title processing regulations and Copart policies.
• Answer questions and provide support to customers regarding vehicle titles.
• Maintain file documentation and update customers on file status.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Identify and analyze vehicle title/ownership documents within company guidelines.
• Process vehicle titles in accordance with state guidelines.
• Research missing or incorrect title paperwork and determine proper resolution in a timely manner.
• Perform other duties as assigned.

Requirements

• High School Diploma
• Two years of customer service experience
• One year of vehicle title processing experience
• Computer proficiency (MS Office Word / Suite)
• Typing speed of 45 words per minute
• Basic 10 Key proficiency
• Excellent customer service skills and attitude
• Excellent communication skills - verbal and written
• Able to work under pressure and meet time-sensitive deadlines
• Able to multi-task
• Able to work independently with little supervision
• Able to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states preferred
• Strong organizational skills
• Numeric and alphabetic filing skills mandatory
• Able to work overtime schedule as needed
• Notary license preferred
• Bilingual a plus

Qualifications

• HS diploma
• Two years customer service experience
• One year vehicle title processing experience
• Computer proficiency (MS Office Word / Suite)
• Typing speed of 45 words per minute
• Basic 10 Key proficiency
• Excellent customer service skills and attitude
• Excellent communication skills - verbal and written
• Able to work under pressure and meet time-sensitive deadlines
• Able to multi-task
• Able to work independently with little supervision
• Able to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states preferred
• Strong organizational skills
• Numeric and alphabetic filing skills mandatory
• Able to work overtime schedule as needed
• Notary license preferred
• Bilingual a plus

Skills

• Customer Service
• Communication
• Time Management
• Attention to Detail
• Vehicle Title Processing
• Document Filing

Benefits

• Medical/Dental/Vision
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many other employee benefits

Pay

$21.05 - $23.71 per hour

Schedule

Flexible schedule to accommodate the needs of the position.