Title Assistant

About the Role

This position provides administrative support as needed for the department/office, assists with special projects, and may act as backup to other office staff in their absence.

Responsibilities

• Perform data entry and data auditing of new title orders. (30-35%)
• Retrieve information and communicate by telephone, e-mail, or fax to customers, sales associates, escrow associates, or other contacts. (30-35%)
• Generate searches and reports as part of support services on research requests. (30-35%)
• Package and distribute documents and files. (5-10%)
• Perform copying, filing, scheduling, and maintain supplies or other clerical tasks which may include typing/word processing. (5-10%)
• Process mail and courier deliveries, and help with mailings. (5-10%)
• Maintain logs to track data production. (0-5%)
• Answer phone, respond to information requests, or refer to the appropriate department. (0-5%)
• May prepare billing, bank deposits, billing reconciliation, and assist in locating abstracts. (0-5%)
• May perform errands and assist with special projects as requested. (0-5%)
• Cross-train in other areas and serve as a backup to other departmental staff. Assist in training new personnel as needed. (0-5%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Performance expectations include meeting all outlined performance and behavior standards, achieving desired results with high quality and professionalism, maintaining positive work relationships, demonstrating required competencies, and adhering to company policies and procedures.

Requirements

• Minimum of a high school diploma or equivalent knowledge and experience.
• One to two years of clerical or administrative experience strongly preferred.

Skills

• Ability to operate standard office equipment, including a multi-line phone system.
• Knowledge of real estate, title, and/or mortgage business is helpful.
• Knowledge of legal descriptions is helpful.
• Strong computer and keying skills; typing speed of 45-60 w.p.m. preferred.
• Effective analytical and problem-solving skills with strong figure aptitude.
• Ability to prioritize and handle multiple tasks under deadlines.
• Self-motivated, detail-oriented, and able to work in a team environment.
• Effective oral and written communication skills; persistent, polite, and courteous.
• Willingness and flexibility to perform backup assignments.

Other

• May require a valid driver’s license and clean driving record.

Benefits

• Medical, Health Savings Account, Dental, and Vision insurance.
• Life Insurance.
• Paid Vacation (PTO).
• 401(k) with employer match.
• Flexible Spending Account.
• Employee Assistance Program (EAP).