Title and Registration Operations Specialist

About the role

As a Title and Registration Specialist you will execute registration and title applications on behalf of Rivian customers, ensuring a seamless customer experience. You will also work to increase efficiency and support customer-facing employees both at headquarters and in the field. To be successful in this role you will bring a wealth of knowledge of vehicle registrations in all 50 states and be a supportive and collaborative team player.

Responsibilities

• Review consumer title and registration applications, verify accuracy of all documents
• Support field and headquarters team members in obtaining needed information and documents from customers
• Submit registration and title applications
• Work with local DMV authorities to solve any outstanding issues
• Stay up to date with local regulation changes and communicate any necessary process changes
• Be comfortable working directly with customers when needed to resolve registration issues
• Verify transaction accuracy and completion (financing, trade-in, down payments)

Qualifications

• Knowledge of commercial fleet registrations and renewals
• Knowledge of Electric Vehicle tax incentives
• Expert experience with DealerTrack and RegUSA
• Experience with a variety of US states DMV procedures and rules
• Bias for action & curiosity to learn what you don’t already know
• Penchant for building positive working relationships
• Experience registering Electric Vehicles advantageous
• Must be able to pass a criminal background check (including fingerprints) in California (CA)
• Must have a valid driver’s license

Pay

The salary range for this role is $27.31 - $30.34 for Normal, IL based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards.

Benefits

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to:

• Paid vacation
• Paid sick leave
• A competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees
• Opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements

Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment.