TISSUE OPS COORDINATOR

Essential Duties & Responsibilities

• Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
• Affirms and inputs donor eligibility into the Electronic Medical Record (EMR).
• Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
• Communicates potential eye only cases to eye donor center.
• Obtains authorization for tissue/eye donor cases.
• Enters DRAI interview information into EMR for tissue/eye donor cases and assesses for continued tissue/eye donor eligibility.
• Facilitates communication of information between TAOC, tissue/eye recovery team members, eye donor center, transplant centers, next of kin, couriers, charter airlines, ambulance services, other tissue banks, donor transport, funeral homes, medical examiners/coroners, pathologists, appropriate processor donor screeners, and other OPO staff.
• Captures and maintains concurrent documentation of case progression in EMR for all processed tissue/eye donor cases.
• Solves communication issues and/or notifies appropriate staff.
• Maintains an acceptable authorization rate.
• Serves as a resource for tissue/eye donor families.
• Promotes effective communication between shifts.
• Provides exemplary customer service.
• Works rotating day/night shifts as determined by operational necessity, Other duties as assigned.

Qualifications

• Associates degree; One (1) year of experience in a call center preferred;
• Healthcare, bereavement, or phone triage experience preferred;
• Strong knowledge of medical terminology preferred;
• Critical thinking skills;
• Data entry skills;
• Ability to perform well in stressful situations;
• or, An equivalent combination of education and experience.