Tissue Family Advocate

This position is available for remote work. Candidates must reside in Louisiana, Texas, Oklahoma, or Florida.

About the Role

Help save and enhance lives by determining suitability of tissue donors and discussing tissue donation opportunities with families. This role involves working empathetically and professionally with grieving families to communicate donation opportunities, complete the authorization process, and provide necessary resources.

Responsibilities

• Work empathetically and professionally with grieving families to communicate tissue donation opportunities.
• Complete the authorization process with the authorizing person and educate about specifics relevant to the authorization for informed decision-making.
• Engage with the authorizing or knowledgeable person in cases where the potential donor has indicated their decision to be a tissue donor by first-person authorization.
• Provide resources such as traumatic loss support and funeral home information to families.
• Assess donor history by conducting a Donor Risk Assessment Interview (DRAI) with the most knowledgeable person(s) over a recorded phone line.
• Provide post-recovery calls to families as needed.
• Backup for CSC I: intake tissue and/or eye referrals from hospitals and assist in clinical and social screening of referrals using processor criteria to determine potential suitability for tissue and eye donation, requiring critical thinking skills.
• Ensure accurate, detailed, and timely electronic documentation of referral information.
• Update relevant internal and external stakeholders on the status of active referrals.
• Provide backup support for OCC, CSC I, education, and administration as needed.
• Maintain annual competency and obtain/maintain EMR credentials as part of the referral screening process.
• Assist in the review of the EMR if available and ensure timely and accurate QA of assigned referrals.
• Adhere to all current LOPA and AATB policies relevant to the donation process.
• Communicate effectively with internal and external stakeholders while maintaining diplomacy.
• Handle interactions with death and grieving families in a caring and professional manner.
• Assist in monitoring calls coming into the CSC, voicemails, and referral activity in real time.
• Multitask and perform in a high call volume environment within a dynamic team setting.
• Demonstrate problem-solving skills, effective use of resources, collaboration with other health professionals, and professional standards.
• Attend and participate in department meetings, educational opportunities, and other relevant meetings or trainings.
• Demonstrate support for the mission through annual participation in a LOPA-sponsored event.

Organizational Expectations

• Uphold LOPA core values of selfless, authentic, and passionate.
• Use constructive and positive communication.
• Be a team player.
• Hold yourself and others accountable.
• Maintain a positive attitude.
• Be respectful of others.
• Complete all required educational training, tasks, and SOP reviews by assigned due dates.

Work Environment

• Small chance of exposure to communicable diseases, hazardous materials, and pharmacological agents with little likelihood of harm if established health precautions are followed.
• Possible mental and visual fatigue associated with detailed work in front of a computer for long periods of time.
• Requires travel as needed.
• Possible exposure to bloodborne pathogens and airborne illness. Employees may at times be in a hospital setting.
• While in an office setting, may have exposure to blood, packaged organs, and tissues for transplant and/or research.

Physical Demands

90% of time spent sitting, with opportunities for standing work and breaks.

Schedule

• PM Shift: 6pm-6am.
• Full-time, 12-hour shift schedule, including weekends and holidays.
• Typically required to work 3-4 shifts per week.

Requirements

• High school diploma or GED.
• Previous healthcare experience such as EMT, Paramedic, or LPN preferred.
• Experience and/or training in a healthcare setting working with families suffering loss/grief preferred.

Skills

• Knowledge of structures, systems, and services of LOPA.
• Knowledge of medical terminology.
• Ability to type at least 35-40 WPM.
• Sound computer knowledge and application.
• Ability to deliver effective and professional verbal and written communication.
• Ability to apply common sense understanding and solve problems.
• Ability to perform and lead well under stressful situations.