Tire and Battery Service Advisor

Position Summary

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.

What you'll do...

• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Makes sure tire and battery orders are monitored and updated daily, assists members with appointments for installation, and communicates lead time changes and order cancellations to members.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Trips and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understands the time requirements needed to perform requested services, and re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
• Develops and influences team members, understands roadblocks, and assists in training team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Respects the individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; helping to attract the best talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizing others’ contributions and accomplishments.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling the Walmart values to support and foster our culture; holding oneself and others accountable; supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Strives for excellence by displaying curiosity and a desire to learn; taking calculated risks; demonstrating courage and resilience.
• Strives for excellence by driving continuous improvements; being open to and using new technologies and skills; supporting others through change.
• Tire and Battery Center (TBC): Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provides correct information to Members on TBC goods and services. Provides TBC services and meets Member needs in a timely manner. Reports TBC complaints, safety hazards, and problems with products, services, and work areas. Uses TBC equipment and supplies in correct ways and completes required documentation.
• Point-of-Sale: Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members. Assists Members with payment methods, return policies, and location of items when asked. Uses the cash register and completes Member sales in a timely manner. Reports complaints, shrink issues, and problems with products, services, and work areas.

Primary Location

14050 WORTH AVE, WOODBRIDGE, VA 22192-4121, United States of America

Minimum Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Preferred Qualifications

• Auto service industry, Retail Experience.

Additional Information

The hourly wage range for this position is $21.00 to $29.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.