Timeshare Housekeeping Office Assistant

100% Employee owned! Bring your individual talents here and discover for yourself why a career with Massanutten Resort is the opportunity you’ve been looking for.

About the role

The Housekeeping Office Assistant manages the day-to-day administrative aspects of our housekeeping operations while providing exceptional customer service and facilitating communication among guests, staff, management, and other departments. This role requires excellent communication skills and the ability to multitask in a fast-paced environment with little or no supervision.

Responsibilities

• Manage labor allocations
• Generate daily reports
• Coordinate work assignments for housekeepers
• Collect employee keys
• Other duties as assigned by management

Requirements

• Computer knowledge (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Must be at least 18 years old
• Excellent customer service experience
• Excellent phone etiquette
• Detail-oriented and good organizational skills
• Ability to multitask in a fast-paced environment
• Performs all tasks in a safe and efficient manner
• Must be bilingual (English/Spanish)
• Reliable transportation
• High school diploma or equivalent (required)

Benefits

• Medical benefits, vision, and dental plan
• Life insurance
• ESOP Retirement Plan (Employee Stock Ownership Plan)
• 7 paid holidays
• Vacation time
• Sick time
• One personal day
• Free resort amenities and discounts (including RCI exchange Vacation Plan and resort lodging usage)

Pay

$14.00/hour

Schedule

• Full-time
• Four days a week
• Weekends (rotation)
• Holidays included
• Hours: 7:00 AM to 5:00 PM or until the work is completed