Timeshare Escrow Officer (Hybrid)

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

About the role

The Timeshare Escrow Officer will establish escrow accounts and process transactions for vacation ownership properties in accordance with established policies and procedures for developers, brokers and consumers in a high volume, streamlined environment. Strong customer service skills needed to handle calls and requests, answer questions, and gather and provide information to clients. Receive contracts from clients, review purchase agreements, set up accounts, and verify data. Create title insurance policies for each transaction and distribute for each transaction. May prepare tax documents.

Responsibilities

• Establish and build professional relationships with customers and clients; act as a liaison for specific resorts/properties when required.
• Address escalated customer service issues including coordination of dispute resolutions, understand role as neutral 3rd party and work with arbiter when required.
• Review contracts and purchase agreements to facilitate escrow closing, create and/or interpret amendments and cancellation instructions.
• Follow the requirements of attorney or lender closing instructions.
• Create and distribute closing documents on all transactions including those that may have unique features or complicated matters.
• Perform quality checks on files. Communicate discrepancies per divisional procedures.
• Calculate title and escrow rates, including payoff, and tax prorations based on transaction type, state regulations and divisional filed title manuals.
• Verify receipt of deposit(s) and closing funds, balance file ensuring accurate accounting of all funds, disburse funds per closing instructions including preparing and sending wires.
• Prepare and distribute invoices for services and title insurance premium.
• Review and verify title search results and perform research to clear title and provide basic solutions for curative action.
• Identify and escalate concerning matters to avoid fraud.
• Perform required services associated with federal and state regulations based on transaction type, state regulations and divisional filed title manuals (1099, FIRPTA, HAPTA, SDN, etc).
• Ensure appropriate follow up procedures are initiated per department milestones and agreements.

Requirements

• High School diploma or equivalent.
• Typically requires 3+ years related experience.
• Escrow Officer certification or completion of escrow officer training program.
• May require Notary licensing.
• Strong customer service skills.
• Knowledge of the effect of deeds, satisfactions, judgments, full re-conveyances, corporate documents, trust documents as it relates to property.
• Detail / quality oriented.
• Problem solving skills.
• Effective communication skills: verbal & written.
• Proficient in MS Office.
• Knowledge of company operating systems (i.e. FAST).
• Ability to work under pressure, manage challenging customer interactions, and remain flexible to changing schedules and demands.
• Thorough knowledge of escrow and title requirements based on transaction type, state regulations (i.e. document signings, rates, recordings, balanced files, good funds, FIRPTA, 1099, HARPTO, and Franchise Tax).
• Ability to manage high volume of files.

Qualifications

• None specified.

Skills

• Customer service skills.
• Escrow and title requirements based on transaction type, state regulations.
• Ability to manage high volume of files.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

Pay

Pay Range: $21.24 - $28.31 Hourly