Time & Attendance Specialist
Location: Medford, OR (On-site)
About the role
Premier Community Supports, LLC hires Direct Support Professionals (DSPs) who provide high-quality, person-centered care to Individuals living with Intellectual and Developmental Disabilities through in-home and community-based services, including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care. We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.
As a Time & Attendance Specialist, you will play a key role in supporting accurate timekeeping, billing, payroll, and compliance processes. Working closely with the Time & Attendance Administrator, Lead Billing Specialist, service managers, DSPs, and cross-functional teams, you will help ensure services are accurately documented, authorized hours are appropriately utilized, and billable services are submitted accurately and on time.
Responsibilities
- Billing & Reconciliation: Partner with the Lead Billing Specialist to complete semi-monthly and as-needed billing for services provided; reconcile billable hours worked against hours paid and identify discrepancies requiring correction; collaborate with Case Management Entities, Community Developmental Disabilities Programs, and other community partners to support accurate and timely payment for services provided by Premier Community Supports; research and resolve unbillable hours by identifying and correcting exceptions, eligibility issues, documentation concerns, and other billing discrepancies; work directly with DSPs, Individuals, families/guardians, and management teams as needed to resolve billing-related issues.
- Timekeeping & Attendance: Conduct daily reviews of employee time and attendance records, including missed punches, punch anomalies, classification errors, and other timekeeping exceptions; review attendance requests to verify compliance with authorized hours and ensure required meaningful progress notes and supporting documentation are included; monitor time and attendance against authorized service hours to proactively identify over-clocking, underutilization, and opportunities to maximize appropriate billable hours; identify recurring timekeeping and clocking issues and communicate trends and recommended corrective actions to county management teams; support accurate and timely resolution of timekeeping discrepancies to minimize payroll and billing errors.
- DSP Employee & Management Support: Support service managers with billing-related questions, DSP accountability, timekeeping concerns, and recommendations for appropriate follow-up; partner with DSPs and county management teams to resolve inaccurate or incomplete time-clocking activities and related issues; collaborate with supervisors to correct timecard errors, monitor and manage overtime, and address DSP questions related to timekeeping and payroll systems; identify opportunities to increase regular hours worked by existing DSPs and reduce unnecessary reliance on overtime while maintaining appropriate and consistent support for Individuals; provide clear, timely communication and guidance to employees and managers regarding timekeeping expectations, processes, and system use.
- Compliance & Operational Improvement: Monitor timekeeping and billing practices to identify inefficiencies between hours worked, clocked, authorized, and billed; recommend and implement corrections or process improvements that increase billing accuracy, compliance, and operational efficiency.
- Other Duties: Perform additional duties, projects, and organizational initiatives as assigned to support Premier Community Supports' operational needs and mission.