Timberland: Store Manager - Willowbrook Mall

At Timberland, we’re a force of nature—stepping outside, working hard together, and moving the world forward. With a rich heritage of craftsmanship and a commitment to responsible product creation, outdoor protection, and community building, Timberland is widely recognized as the arbiter of boot culture. If you thrive in a fun, adventure-loving team environment, Timberland may be the place for you.

About the role

As the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. This role champions brand values and ensures operational excellence across all areas, directly impacting profitability, team development, and customer satisfaction. Ideal for a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions.

Responsibilities

• Model exceptional customer service and selling behaviors to drive a consumer-centric mindset and elevate the in-store experience.
• Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.
• Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
• Lead all aspects of people management, including recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.
• Monitor and shape store culture to ensure alignment with company values and a positive team environment.
• Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.
• Assess customer interactions and overall in-store experience; resolve escalated customer concerns with professionalism and sound judgment.
• Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.
• Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.
• Support store marketing events and community engagement initiatives to drive traffic and brand awareness.
• Promote a culture of accountability, creativity, and continuous learning by sharing best practices and encouraging collaboration.
• Uphold company policies, safety standards, and operational procedures.
• Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences, consistently reflecting VF Values and brand identity.

Requirements

• 3–5 years of related professional/retail management experience.
• High School diploma required; associate’s degree preferred. Undergraduate or graduate degrees valued but not required—professional achievements and leadership impact matter most.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Pay

Hiring range: $80,000.00 – $100,000.00 USD annually. This position is eligible for additional compensation awards, including an annual incentive plan, sales incentive, or commission potential. Specific details will be provided during the recruiting and interview process.

Benefits

Detailed information on benefits will be provided during the hiring process. A general overview of each benefit program, including medical plan rates, is available at www.MyVFbenefits.com under “Looking to Join VF?”.